Property & Energy Claims Advocate

Brown & Brown; Atlanta (GA); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Discretionary time off

Health benefits

Employee Stock Program

Tuition reimbursement

Student loan repayment

Job summary

Brown & Brown's Risk Solutions team in Atlanta seeks a Property & Energy Claims Advocate to provide claims advocacy, program analysis and risk services to clients, in collaboration with the Senior Managing Director and the Placement Team.

The role focuses on managing claims toward timely, fair settlements, advising on carrier coverage positions, and developing service plans tailored to client needs. Strong communication and relationship-building are essential for success.

Qualifications

• Bachelor’s degree in Business and/or Risk Management and/or 8–10 years of related insurance experience
• Must have or be able to obtain the appropriate state broker licenses
• Ability to establish work priorities and manage time effectively
• Ability to use initiative and good judgement in accomplishing tasks with minimal errors
• Establish and maintain effective work relationships and to function in a team environment
• Excellent interpersonal and customer service skills
• Ability to lead/command client and/or market discussions
• Good listening skills
• Proficiency with MS Office (Excel, Word, PowerPoint)

Responsibilities

• Assist clients in reporting claims to carriers and document the claim; advise on emergency services and restoration resources
• Advise on managing cash flow with early advances and ongoing partial payments as requested
• Communicate potential issues to the client and the adjustment team throughout the process
• Provide guidance on carrier coverage positions and advocate for clients
• Manage client claims to achieve timely, fair settlements through follow-up and negotiations
• Provide input on client claims status to Risk Solutions placement team
• Offer feedback on identified coverage issues to the placement team
• Develop service plans for claims handling based on client needs
• Support and mentor junior team members and share success stories with clients and internal teams
• Assist with new business development and RFPs
• Develop and maintain client relationships with independent adjusters and vendors
• Stay current on marketplace changes and attend required training to maintain licenses

Skills

Time management

Critical thinking

Team collaboration

Client communication

Interpersonal skills

Problem solving

Active listening

Leadership

Customer service

Education

Bachelor's degree in Business or Risk Management

Broker licenses

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown’s Risk Solutions team, formerly known as Beecher Carlson, is looking for a Property & Energy Claims Advocate to join the team.

Responsibilities

The Claims Advocate will be responsible for providing property and energy claims advocacy, program analysis and risk services to clients working in conjunction with the Senior Managing Director of Property & Energy Claims and the Placement Team. Responsibilities will include, but are not limited to:

• Assists clients in reporting claims to carriers, advise on managing emergency services and how to begin documenting the claim. Consider and advise client on any other resources such as restoration firms, engineering consultants or claim preparation services.
• Assist clients with managing cash flow by advocating for early advance payments and ongoing partial payments as desired by the client.
• Throughout the process anticipate potential issues and communicate to the client and the adjustment team.
• Provide advice and guidance on carrier coverage positions. Advocate for client in response to any adverse coverage position.
• Manage client claims to bring about timely and fair settlement by appropriate follow up activities and settlement negotiations.
• Provide input to Risk Solutions placement team on client claims status as requested.
• Provide feedback to the placement team on any identified coverage issues or concerns.
• Develop Service Plans for claims handling based on client needs.
• Support and strengthen the Practice through individual contributions and suggestions, mentoring and coaching of junior team members inside and outside the Practice, communicating of success stories to our internal team and to clients as appropriate.
• Provide assistance and support for new business development/RFPs.
• Develop and maintain relationships with clients, independent adjusters and vendors for the benefit of our clients.
• Keep current on marketplace changes
• Attend required training sessions, courses, etc. to develop and maintain up-to-date skills and maintenance of your broker’s license.
• Maintain appropriate level of confidentiality of information processed.
• Follow all company policies and procedures
• Other duties as assigned

Qualifications

• Bachelor’s degree including but not limited to Business and/or Risk Management, and/or 8-10 years of related insurance experience.
• Must have or be able to obtain the appropriate state brokers licenses.
• Ability to establish work priorities and manage time effectively.
• Ability to use initiative and good judgement in accomplishing tasks with minimal errors/Must possess critical thinking skills.
• Establish and maintain effective work relationships and to function in a team environment.
• Excellent interpersonal and customer service skills.
• Ability to lead/command client and/or market discussions.
• Good listening skills.
• Proficiency in use of personal computers, including data entry, word processing and spread sheet applications. Proficient with Microsoft PowerPoint, Word and Excel.

Compensation & Perks

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Discretionary time off
• Generous benefits package: health, dental, vision, etc.
• Employee Stock Program
• Education Assistance Program – tuition reimbursement, student loan repayment assistance, etc.

Pay Range

150000 - 180000 Annual

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.