Claims Support Specialist – One-Call Resolution (Evenings)

Sedgwick Claims Management Services Ltd; Cincinnati (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Sedgwick is seeking a Service Center Representative in Blue Ash, OH. You will provide excellent service to callers about claims, expedite the application process, and document calls with precision. The role emphasizes clear communication and accuracy in handling claim information across channels.

Knowledge of medical terminology and claims management is helpful. The position requires the ability to multi-task in a fast-paced environment and to work collaboratively or independently as needed.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience preferred.
• Inbound call center experience preferred.

Responsibilities

• Act as primary liaison with callers and handle claims questions.
• Educate customers on documentation, time frames, and claim status.
• Enter application information accurately into the claims system.
• Direct calls to appropriate escalation paths as needed.

Job description

Sedgwick is seeking a Service Center Representative in Blue Ash, OH. You will provide excellent service to callers about claims, expedite the application process, and document calls with precision. The role emphasizes clear communication and accuracy in handling claim information across channels.

Knowledge of medical terminology and claims management is helpful. The position requires the ability to multi-task in a fast-paced environment and to work collaboratively or independently as needed.