In-office, Entry - Level, Service Center Representative

Sedgwick; Dublin (OH); Hybrid; USD 22,000 - 29,000; Full time

Job summary

Sedgwick in Dublin, OH is hiring for an Entry-Level Service Center Representative. The role starts with in-office training and features a work-from-home schedule after training, with hours 12:00 PM–8:00 PM EST, Monday–Friday.

Starting pay is $18.50 per hour. The position emphasizes delivering excellent service on claims, educating customers, and accurate data entry across multiple systems.

Qualifications

• High school diploma or GED required; college courses preferred.
• 1 year customer service experience or equivalent; inbound call center experience preferred.
• Knowledge of medical terminology and claims management.
• Excellent oral and written communication skills; PC literate (Microsoft Office).
• Strong organizational and interpersonal skills; ability to multi-task in a fast-paced environment.
• Ability to support multiple clients across channels and systems; work in team or independently.

Responsibilities

• Act as primary liaison with callers; follow client specifications to assist with questions and problems.
• Educate customers on documentation, time frames, payments, and claim status across channels.
• Document call details concisely; enter information accurately into the claims system.
• Assign new claims to the appropriate claims handler and escalate as needed.
• Attend scheduled work hours; participate in training and teamwork.

Skills

Medical terminology

Claims management

Oral and written communication

PC literacy/Microsoft Office

Organizational skills

Interpersonal skills

Multi-tasking

Team or independent work

Performance competencies

Education

High school diploma or GED

College courses preferred

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

In-office, Entry - Level, Service Center Representative

Exciting Opportunity with Sedgwick!

Join our team in Dublin, Ohio with paid online training and a work-from-home schedule 12:00 pm to 8:00 pm EST Monday - Friday.

Location: 5555 Glendon Court, Dublin, OH 43016

First 3 Days: In-office training required

Starting Pay: $18.50 per hour

Schedule: 12:00 PM to 8:00 PM EST

We're looking for motivated individuals who are eager to grow their careers and make an impact with Sedgwick. We look forward to connecting with you!

PRIMARY PURPOSE:

To provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.

ESSENTIAL FUNCTIONS And RESPONSIBILITIES

• Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.
• Assigns new claims to the appropriate claims handler.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS And RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

Qualifications

Education & Licensing

High school diploma or GED required. College courses preferred

Experience

One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

Skills & Knowledge

• Knowledge of medical terminology
• Understanding of claims management
• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Strong organizational skills
• Good interpersonal skills
• Ability to multi task in fast paced environment
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
• Ability to work in a team environment and/or independently
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:

Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:

Computer keyboarding, travel as required

Auditory/Visual:

Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.