Claims Support Specialist- EN

Global Excel Management Inc.; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Global Excel Management Inc. is seeking a candidate to provide essential support in the claims process, ensuring client expectations are met. Responsibilities include communication with clients and providers to gather necessary information for claims.

The ideal candidate will have a post-secondary education and at least two years of experience in customer service. Excellent communication skills and knowledge of healthcare services are crucial for this role.

Qualifications

• Minimum of two years of work experience in customer service or telecommunications.
• Excellent verbal and written communication skills in English.

Responsibilities

• Provide support to the claims process and meet corporate client expectations.
• Communicate with providers and clients for claim processing.
• Manage network-specific tasks and support a diverse client portfolio.

Skills

Knowledge of international healthcare services

Customer experience principles

Microsoft suite proficiency

Organizational and multitasking ability

Interpersonal skills

Effective communication skills

Education

Post-Secondary Education or equivalent

Job description

This position provides essential support to the claims process to ensure corporate client expectations are consistently met. Responsibilities include communicating with providers and our clients to obtain and deliver information required for processing a claim or for financial decisions. The role also requires managing network‑specific tasks, monitoring and supporting a diverse portfolio of corporate clients and other internal stakeholders across sites.

KSA (Knowledge, Skills and Abilities/Attitudes)

• Knowledge of various international healthcare services and medical billing practices.
• Comfort with Microsoft suite of products.
• Principles of good customer experience.
• Ability to work independently, organize, prioritize, and multitask.
• Attention to detail.
• Interpersonal skills and effective written and spoken communication.

Requirements And Qualifications

• Post‑Secondary Education or equivalent.
• Minimum of two years of work experience in customer service or telecommunications.
• Excellent verbal and written communication skills in English.