Claims Support Specialist - Hybrid/Remote

DTLA Benefits; Windsor (CT); Hybrid; USD 35,000 - 45,000; Full time

Job summary

Aflac in Windsor, CT is seeking a Claims Support Coord to assist the claims team by verifying initial eligibility on new claims, managing a client email box for timely processing, and researching items to resolution while building strong relationships with internal partners.

This role requires effective communication, solid Microsoft Office skills, and excellent organization. Depending on distance, hybrid or remote work options are available with potential in-office needs.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Experience with Microsoft Office applications.
• Ability to set priorities, stay organized and multi-task.

Responsibilities

• Assists claims team by verifying initial eligibility on new claims.
• Maintains ownership of client email box for timely processing of mail and new claims.
• Researches outstanding items to resolution.
• Prints and mails communications as needed.
• Builds effective working relationships with internal partner teams.
• Reviews daily and weekly reports to ensure accuracy of work items.
• Remains current on customer service policies and procedures.
• Prioritizes multiple tasks and works independently to some degree.
• Supports management with special projects as necessary.
• Performs other duties as assigned.

Skills

Communication

MS Office

Problem solving

Organization

Interpersonal skills

Teamwork

Performance competencies

Absence management

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Aflac in Windsor, CT is seeking a Claims Support Coord to assist the claims team by verifying initial eligibility on new claims, managing a client email box for timely processing, and researching items to resolution while building strong relationships with internal partners.

This role requires effective communication, solid Microsoft Office skills, and excellent organization. Depending on distance, hybrid or remote work options are available with potential in-office needs.