Claims Support Specialist — Remote/Hybrid

Communicorp Inc; Columbus (GA); Hybrid; USD 35,000 - 45,000; Full time

Job summary

Aflac, a Fortune 500 company, is seeking an entry-level Claims Assistant in the United States. The role supports the claims team by verifying initial eligibility, managing a dedicated email box, and processing new claims promptly.

Candidates should have a high school diploma, 2–4 years of related experience, strong communication, and proficiency with Microsoft Office. The position offers hybrid or remote work within the continental US, with details discussed with leadership.

Qualifications

• High School Diploma or Equivalent.
• 2 - 4 years of related experience.
• Or an equivalent combination of education and experience

Responsibilities

• Assists claims team partners by leveraging systems and documented processes to complete the initial eligibility verification on all new claims filed.
• Maintains ownership of client specific email box to ensure timely processing of incoming mail and the creation of new claims as needed.
• Researches outstanding items to resolution.
• Prints and mails communications as needed.
• Builds effective working relationships with internal partner teams.
• Reviews daily and weekly reports to ensure accuracy of assigned work items.
• Remains current on customer service policies and procedures.
• Prioritizes multiple tasks and works independently to some degree.
• Supports management with special projects as necessary.
• Performs other duties as assigned.

Skills

Communication skills

MS Office

Problem solving

Organizational skills

Interpersonal skills

Team collaboration

Performance competencies

Absence management knowledge

Education

High School Diploma or Equivalent

2-4 years of related experience

Job description

Aflac, a Fortune 500 company, is seeking an entry-level Claims Assistant in the United States. The role supports the claims team by verifying initial eligibility, managing a dedicated email box, and processing new claims promptly.

Candidates should have a high school diploma, 2–4 years of related experience, strong communication, and proficiency with Microsoft Office. The position offers hybrid or remote work within the continental US, with details discussed with leadership.