Claims Support Specialist

Maine Municipal Association; Augusta (ME); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

100% employer-paid health and dental保险

Employer retirement contributions up t

Generous paid vacation, sick leave, & 

Job summary

The Maine Municipal Association's Risk Management Services department is seeking a detail-oriented and organized Claims Support Specialist to join our collaborative Claims team in Augusta, ME. This role supports Workers' Compensation and Property & Casualty claims in a fast-paced, paperless environment.

Key duties include processing and updating claims, handling correspondence, processing medical bills and expenses, printing and reconciling checks, and producing reports for management and

Qualifications

• Two or more years of administrative or office support experience.
• Strong data entry skills with exceptional attention to detail and accuracy.
• Proficiency with Microsoft Office applications, including Outlook and Word.
• Ability to prioritize and manage multiple tasks in a high-volume environment.
• Strong organizational, communication, and customer service skills.
• High school diploma or equivalent required.
• General insurance knowledge is preferred but not required.
• Commitment to teamwork and continuous learning.

Responsibilities

• Process and enter new claims and claim updates into the claims management system.
• Open, sort, scan, and route incoming correspondence and documents.
• Process medical bills, expense payments, and other claim-related transactions.
• Print and reconcile claim checks.
• Generate and distribute correspondence, reports, and Workers' Compensation Board forms.
• Perform daily electronic data transfers and claims processing activities.
• Respond to member and vendor inquiries and provide administrative support as needed.
• Assist with general office and departmental support functions.

Skills

Data entry

Attention to detail

Multitasking

Customer service

Communication

Organization

Public interactions

Teamwork

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Claims Support Specialist

Full Time Clerical Augusta, ME, US

Salary Range: $19.31 To $25.10 Hourly

The Maine Municipal Association's Risk Management Services department is seeking a detail-oriented and organized Claims Support Specialist to join our collaborative Claims team. This position plays a critical role in maintaining accurate claims information and supporting the efficient administration of Workers' Compensation and Property & Casualty claims in a fast-paced, paperless environment.

What You'll Do

• Process and enter new claims and claim updates into the claims management system.
• Open, sort, scan, and route incoming correspondence and documents.
• Process medical bills, expense payments, and other claim-related transactions.
• Print and reconcile claim checks.
• Generate and distribute correspondence, reports, and Workers' Compensation Board forms.
• Perform daily electronic data transfers and claims processing activities.
• Respond to member and vendor inquiries and provide administrative support as needed.
• Assist with general office and departmental support functions.

What We're Looking For

• High school diploma or equivalent required.
• Two or more years of administrative or office support experience.
• Strong data entry skills with exceptional attention to detail and accuracy.
• Proficiency with Microsoft Office applications, including Outlook and Word.
• Ability to prioritize and manage multiple tasks in a high-volume environment.
• Strong organizational, communication, and customer service skills.

Ability to deal with the public, members, vendors, and employees professionally and tactfully.

• General insurance knowledge is preferred but not required.
• Commitment to teamwork and continuous learning.

Why Join MMA?

• Make a meaningful statewide impact in municipal governance.
• Join a collaborative, mission-driven organization.

MMA offers a highly competitive and comprehensive benefits package, including:

• 100% employer‑paid health and dental insurance for full‑time employees.
• Employer retirement contributions up to 10%, supporting your long‑term financial well‑being.
• Generous paid vacation, sick leave, and holidays, promoting strong work‑life balance.

8:00AM - 4:30PM, Monday through Friday, 37.5 hours per week.