Claims Support Representative III - Madison East

Beacon Hill Staffing Group, LLC; Madison (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Benefits package

Job summary

Beacon Hill Staffing Group is seeking a Claims Support Representative III in Sun Prairie, Wisconsin for a 7-month contract. The role focuses on processing claim-related transactions, maintaining accurate records, and preparing routine communications in a structured, high-volume environment.

The ideal candidate will have 0–3 years in claims support or related fields, strong attention to detail, and proficient data-entry and multi-tasking abilities to ensure timely and accurate service delivery.

Qualifications

• High school diploma or equivalent required.
• 0–3 years in claims support, insurance operations, or related fields.
• Ability to enter, review, and maintain information in business systems.
• Strong attention to detail and accuracy, with a process-driven mindset.
• Excellent written and verbal communication skills.

Responsibilities

• Process claim-related transactions and administrative activities per procedures.
• Review information for accuracy and completeness.
• Enter and maintain records in business systems.
• Prepare routine correspondence and notifications.
• Respond to routine customer and internal requests.
• Identify missing information and follow up as needed.
• Manage workload in designated queues and meet turnaround expectations.
• Escalate unusual or complex situations appropriately.

Skills

Attention to detail

Data entry & systems navigation

Customer service

Written communication

Organization & prioritization

Follow procedures

Education

High school diploma or equivalent

Tools

CRM / case management systems

Microsoft Excel

Workflow / work-queue applications

Document management systems

Job description

Claims Support Representative III

Location: Sun Prairie, WI

Type: Contract; Duration: 7 months

Position Overview

The Claims Support Representative III provides administrative and operational support within a claims environment. This position is responsible for processing claim-related transactions and requests, maintaining accurate records, preparing routine correspondence, reviewing documentation, and supporting timely resolution of customer and internal business needs. The role is well suited for someone who is highly organized, detail-oriented, comfortable working in a structured and process-driven environment, and able to manage multiple requests while maintaining accuracy and service standards.

Key Responsibilities

• Process claim-related transactions, requests, documentation, and administrative activities according to established procedures.
• Review incoming information and documentation for accuracy and completeness.
• Enter, update, and maintain information within claims, customer, or workflow management systems.
• Prepare routine correspondence, notifications, emails, and other claim-related communications.
• Maintain complete and accurate electronic records and documentation.
• Respond to routine inquiries from customers and internal business partners.
• Research information needed to complete assigned transactions or requests.
• Identify missing, incomplete, or inconsistent information and take appropriate follow-up action.
• Monitor assigned work queues and prioritize tasks based on established service expectations.
• Follow documented procedures, business rules, quality standards, and escalation guidelines.
• Escalate unusual, complex, or exception-based situations to the appropriate team member or supervisor.
• Protect confidential customer and business information.
• Support department productivity, accuracy, and customer-service objectives.
• Perform other related claims-support and administrative duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• 0-3 years of experience in claims support, insurance operations, customer service, administrative processing, financial services, healthcare claims, case management, or another transaction-oriented environment.
• Experience entering, reviewing, and maintaining information in business systems.
• Strong attention to detail and commitment to accuracy.
• Ability to follow established processes, procedures, and guidelines.
• Ability to manage multiple tasks and priorities in a deadline-driven environment.
• Strong written and verbal communication skills.
• Demonstrated customer-service and problem-solving skills.
• Ability to work effectively both independently and as part of a team.

Preferred Qualifications

• Previous insurance or claims experience.
• Experience supporting claims adjusters, examiners, customer service teams, or insurance operations.
• Experience working within a high-volume processing or work-queue environment.
• Familiarity with document management, case management, CRM, claims management, or workflow systems.
• Experience working with service-level, productivity, or quality standards.
• Experience reviewing documentation for completeness and following up on missing information.

Top Skills

• Claims or Transaction Processing
• Ability to accurately process requests, records, documentation, or transactions within established procedures.
• Attention to Detail
• Ability to identify missing or inconsistent information and maintain accurate records.
• Data Entry and Systems Navigation
• Comfortable working across multiple business applications while entering and retrieving information.
• Written Communication
• Ability to prepare clear and professional routine correspondence, emails, and case documentation.
• Workload Management
• Ability to manage an assigned queue, prioritize work, and meet established turnaround expectations.
• Process and Procedure Adherence
• Comfortable operating within defined guidelines and knowing when an issue requires escalation.
• Customer Service
• Professional communication and follow-through when assisting customers or internal business partners.

Tools & Technology

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Web-based business applications
• Document management systems
• Workflow or work-queue applications
• Customer relationship management (CRM) or case management systems
• Claims management or insurance administration systems
• Specific claims-system experience is helpful but should not be positioned as mandatory because the source description does not identify a particular platform.

About the Opportunity

We are seeking a Claims Support Representative III to provide operational and administrative support within a fast-paced claims environment. This position will focus on processing transactions and requests, maintaining accurate records, reviewing documentation, preparing correspondence, and helping ensure customer and business needs are handled accurately and efficiently. This is a strong opportunity for someone with experience in claims, insurance operations, customer service, administrative processing, case management, financial services, healthcare claims, or another high-volume transaction-processing environment.

What You'll Do

• Process claim-related transactions, requests, and documentation.
• Review information for accuracy and completeness.
• Enter, update, and maintain records within business systems.
• Prepare routine correspondence, emails, notifications, and documentation.
• Respond to routine customer and internal business requests.
• Research information necessary to complete assigned transactions.
• Identify missing or inconsistent information and follow established procedures for resolution.
• Maintain accurate and complete electronic records.
• Manage an assigned workload or queue and prioritize time-sensitive activities.
• Follow established procedures, quality standards, and business guidelines.
• Escalate unusual or complex situations when appropriate.
• Handle sensitive and confidential information professionally.
• Support team goals for accuracy, productivity, responsiveness, and customer service.

What We're Looking For

• High school diploma or equivalent.
• 0-3 years of relevant professional experience.
• Strong attention to detail and accuracy.
• Experience processing transactions, cases, requests, records, or documentation.
• Strong data-entry and computer skills.
• Ability to learn and navigate multiple systems.
• Strong written and verbal communication skills.
• Ability to organize and prioritize a changing workload.
• Comfortable working within defined procedures and established guidelines.
• Customer-focused approach with strong follow-through.

Preferred Experience

• Experience in one or more of the following areas would be helpful:
• Insurance claims
• Claims administration or claims support
• Insurance operations
• Policy servicing
• Healthcare claims
• Financial services operations
• Benefits administration
• Case processing or case management
• High-volume administrative processing
• Customer service in a regulated environment

Top Skills for Success

• Attention to detail and accuracy
• Transaction and document processing
• Data entry and systems navigation
• Professional written communication
• Organization and prioritization
• Customer service
• Ability to follow defined procedures
• Ability to manage a high-volume workload

Ideal Candidate

The ideal candidate has experience working in a structured, detail-oriented processing environment where accuracy, documentation, productivity, and timely completion of work are important. Direct insurance or claims experience is valuable, but candidates with strong transferable experience from healthcare claims, banking or financial operations, benefits administration, case management, customer operations, or other regulated processing environments may also be a strong fit.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future