Claims Support & Operations Specialist

ACICF Auto Club Insurance Company of Florida; Florida; Hybrid; USD 26,000 - 35,000; Full time

Benefits offered by this job

Health & Wellness

401(k) plan

Paid time off

AAA membership

Job summary

The Auto Club Group in Tampa, FL is seeking a Claims Support Specialist to help assign claims, maintain files, and support department operations in a hybrid work setting. This role emphasizes accuracy, organization, and customer service to ensure timely claim processing.

Responsibilities include handling claim assignments, identifying subrogation opportunities, generating reports, and coordinating with various teams.

Qualifications

• High school education or equivalent; completion of ACG approved training program for the position.
• A valid driver\'s license is required if the primary responsibilities involve in-person inspections or meetings.
• Experience with claims processing systems and basic math.
• Strong communication and organizational skills.

Responsibilities

• Assign claims electronically in accordance with established guidelines.
• Recognize subrogation potential and refer claims to appropriate area as indicated.
• Update claims files to document assignments.
• Review claims assignments within assigned area to ensure proper load-balancing.
• Perform quality control tasks to ensure the timely assignment of claims.
• Monitor claim systems to ensure proper assignment of claims based on key identifiers within intake reports.
• Notify management of system problems or potential issues.
• Forward claim files to appropriate areas (e.g. Legal) as necessary.
• Perform a variety of high-level support duties to ensure the proper handling of claims.
• Assist management in the support of department projects and research and compile requested information.
• Gather information for management reports.
• Create and distribute various reports and/or documents including: agent workload assignments, open claims, agent attendance, etc.
• May enter, process, retrieve and/or correct data to ensure systems are updated and management has correct information to respond to inquiries.
• Review claim files to ensure payments are disbursed to appropriate individuals.
• Assist other staff members in performing claim support functions such as typing correspondence/memos and responding to telephone inquiries as needed during peak periods/staff shortages.
• Answer customer/vendor calls and provide information, as needed.
• Perform other related duties as assigned.

Skills

Claim processing

Subrogation awareness

Customer service

Data entry

Reporting

Organizational skills

Education

High school diploma

Tools

PBX console

Claims system

Job description

The Auto Club Group in Tampa, FL is seeking a Claims Support Specialist to help assign claims, maintain files, and support department operations in a hybrid work setting. This role emphasizes accuracy, organization, and customer service to ensure timely claim processing.

Responsibilities include handling claim assignments, identifying subrogation opportunities, generating reports, and coordinating with various teams.