Claim Support Specialist (Hybrid Tampa, FL)

Auto Club Services; Florida; Hybrid; USD 26,000 - 35,000; Full time

Benefits offered by this job

Health plans

HSA eligibility

Life insurance

Disability insurance

401(k)

Job summary

AAA - The Auto Club Group is seeking a Claims Support Specialist to assist in the accurate handling of claims in a hybrid Tampa, FL environment.

You will assign claims, maintain files, identify subrogation opportunities, and support department operations while delivering excellent customer service.

Qualifications

• Requires high school education or equivalent; completion of ACG approved training program.
• Valid driver's license required if in-person inspections or meetings are frequent.
• Requires familiarity with PC software and claim processing systems.

Responsibilities

• Assign claims electronically per guidelines.
• Identify subrogation potential and route claims accordingly.
• Update and maintain claim files; monitor system for proper assignment.
• Prepare and distribute reports on agent workload, open claims, and attendance.
• Provide high-quality customer service via phone and in-person interactions.

Skills

Attention to detail

Customer service

Organize and prioritize work

Communication skills

Investigate policy coverage

Data entry

Problem solving

Education

High school or equivalent

ACG approved training program

Valid driver's license (if frequent in-person)

Tools

PC software

PBX console

Job description

Job Type: Full time

Exempt/Non Exempt: Hourly

Location Details: Hybrid in Tampa FL

Position Schedule / Shift: Monday-Friday 8am-5:30pm ET

Position Summary

Join AAA - The Auto Club Group as a Claims Support Specialist , where you'll play an important role in supporting the efficient and accurate handling of claims. In this position, you'll leverage your organizational skills, attention to detail, and customer service abilities to assign claims, maintain claim files, identify potential subrogation opportunities, support department operations, and help ensure claims are routed and processed accurately and timely.

Key Responsibilities

In this position, you will have the opportunity to:

• Assign claims electronically in accordance with established guidelines.
• Recognize subrogation potential and refer claims to appropriate area as indicated.
• Update claims files to document assignments.
• Review claims assignments within assigned area to ensure proper load-balancing.
• Perform quality control tasks to ensure the timely assignment of claims.
• Monitor claim systems to ensure proper assignment of claims based on key identifiers within intake reports.
• Notify management of system problems or potential issues.
• Forward claim files to appropriate areas (e.g. Legal) as necessary.
• Perform a variety of high-level support duties to ensure the proper handling of claims.
• Assist management in the support of department projects and research and compile requested information.
• Gather information for management reports.
• Create and distribute various reports and/or documents including: agent workload assignments, open claims, agent attendance, etc.
• May enter, process, retrieve and/or correct data to ensure systems are updated and management has correct information to respond to inquiries.
• Review claim files to ensure payments are disbursed to appropriate individuals.
• Assist other staff members in performing claim support functions such as typing correspondence/memos and responding to telephone inquiries as needed during peak periods/staff shortages.
• Answer customer/vendor calls and provide information, as needed.
• Perform other related duties as assigned.

Supervisory Responsibilities: N/A

Qualifications

Required Education

High school education or equivalent

Completion of ACG approved training program for the position.

A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.

Required Experience

P.C. software applications

Required Knowledge

• general claim processing functions
• claim processing system

Required Skills

• work under pressure
• organize and prioritize work
• prepare claim files
• communicate effectively with others over the telephone and in person
• investigate policy coverage, including the establishment of new policies and verification of cancelled policies
• compose a descriptive narrative
• perform alphabetic and numeric filing
• use basic math skills
• bend and stoop in order to file and/or retrieve claims documents
• sit for the majority of the day
• operate a PBX console
• handle multiple tasks
• use automated processing and computer systems
• audit records and computer files
• rotate within department to perform various training or support functions
• provide high quality customer service
• analyze and problem solve

Preferred Education

College level coursework or equivalent claims experience.

Preferred Experience

preparing claim files and diary entries

performing salvage activities such as file preparation, processing of titles, arranging for vehicle towing and storage

Preferred Knowledge and Skills

• insurance processing, including the understanding of policy/coverage terminology
• subrogation procedures
• homeowners claims
• bodily injury
• homeowners policy coverage/terminology techniques

Work Environment

Works in a temperature controlled office environment. Willingness to work irregular hours, including various shifts and weekends.

Compensation & Benefits Overview

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

A Claim Support Specialist earns a competitive annual salary of $19.21-$25.62 per hour.

Benefits

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals. 3% automatic deferr