Insurance Claims Support Specialist - Compassionate Customer Advocate

Solera Corporation; Jacksonville (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Solera Holdings, Inc. in Jacksonville, FL, seeks a Service Representative for the LYNX Services division to educate and assist customers filing auto and home insurance claims. You will use a needs-based approach, provide prompt service, and enter data accurately to support claims processing.

Join a fast-paced team, demonstrate strong communication, and handle a variety of customer interactions with professionalism, including extended hours as needed.

Qualifications

• One year customer service experience required.
• High School diploma or equivalent.
• Pass a background screen and drug screen.

Responsibilities

• Use a customer-focused, needs-based review process to educate customers about their claim.
• Provide prompt, accurate, and friendly customer service, ensuring customers feel supported and valued.
• Engage in active listening with callers, confirm or clarify information and manage the call according to training.
• Accurately enter customer and claim information into system database.
• Maintain a strong work ethic with a total commitment to success each and every day.

Skills

Telephone-based customer service

Customer service excellence

Written and verbal communication

CRM software

Active listening

Education

High School diploma or equivalent

Tools

CRM software

Job description

Solera Holdings, Inc. in Jacksonville, FL, seeks a Service Representative for the LYNX Services division to educate and assist customers filing auto and home insurance claims. You will use a needs-based approach, provide prompt service, and enter data accurately to support claims processing.

Join a fast-paced team, demonstrate strong communication, and handle a variety of customer interactions with professionalism, including extended hours as needed.