Claims Supervisor Workers Compensation - Midwest

Arthur J. Gallagher & Co. (AJG); Saint Peters (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Gallagher Bassett is seeking a Senior Workers' Compensation Claims Manager to lead and develop a high-performing team. The role requires extensive claims experience, active state licenses, and a track record in enforcing best practices and process improvements.

You will oversee staffing, performance, and workload planning while leveraging Gallagher's technology to drive outcomes for clients, carriers, and brokers nationwide.

Qualifications

• Minimum 10 years related claims experience
• Licensed and/or certified in all states in which claims are being handled
• Knowledge of all team member related functions

Responsibilities

• Supervise and lead a Workers Compensation claims team across varying caseloads and complexities
• Promote Best Practices and guide teams to follow GB's standards
• Drive talent by hiring and training adjusters, encouraging performance and development
• Define team goals, motivate performance, and manage workloads for optimal efficiency
• Harness Gallagher's technology to enhance team efficiency and service quality
• Communicate with clients, carriers, and brokers in a professional, proactive manner
• Identify coaching opportunities and position team members for development

Skills

Leadership

People management

Client communication

Education

High School Diploma

Bachelor's Degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

• Claims Background: Minimum of 5-10 years of workers compensation claims adjusting experience
• Prior leadership experience: Minimum of 2 years prior leadership/people management experience in a claims environment required
• Jurisdictional experience: IL, MO, IA, WI, MN, IN
• Licenses: Must be licensed in one or more of the states being handled or reciprocal
• Location: This role is eligible for fully remote work.

How you'll make an impact

Supervise: Lead and encourage a Workers Compensation claims teamhandlinga variety of caseload sizes and complexities to deliver high-quality and efficient service.

Promote Best Practices: Guide claimsteam tohandle claimsin accordance withGB's Best Practices.

Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.

Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensureoptimalefficiency.

Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.

Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.

Prioritize and Develop: Effectively manage multiple competing priorities,identifycoaching opportunities, and position team members for successful development.

About You

Required Qualifications:

• High School Diploma
• Minimum of 10 years related claims experience
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of all team member related functions

Desired:

• Bachelor's Degree

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)