Claims Supervisor - Catastrophe

Windward Risk Managers; Boca Raton (FL); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Employer-paid health insurance

401(k) match

PTO + paid holidays

Tuition reimbursement

Job summary

Windward Risk Managers is seeking an Adjuster Function Lead in Florida to drive best practices in frontline claims adjusting, oversee CAT responses, and lead training and quality assurance initiatives. You will work closely with Claims leadership to coordinate catastrophe operations and ensure compliance with guidelines.

The role requires strong Florida homeowners claims expertise, excellent communication and project management skills, and willingness to travel for CAT events and vendor

Qualifications

• 7 years of Daily/Catastrophe property claims experience, with at least 5 years in Florida.
• Knowledge of residential building construction methods and practices.
• Florida license and CE requirements must be maintained.

Responsibilities

• Lead catastrophe claims coordination with CAT team and partners.
• Provide high-quality training to partners and monitor performance metrics.
• Support catastrophe claims process design, testing and implementation.
• Manage reserves and loss costs with routine reconciliation.
• Travel as needed for catastrophe events and vendor meetings.

Skills

Team leadership

Catastrophe claims

Training & coaching

Claims analytics

Process improvement

Education

Bachelor's or advanced degree

Florida All-Lines adjuster license (620/720)

Tools

Xactimate

Microsoft Office

Job description

Position Summary:As part of an industry-leading team, you will help empower results for our firm by driving industry leading best practices in front line claims adjusting. This role engages directly with partners in the oversight of Functional and Team Leads for maintaining best practices, response logistics, facilitation of ongoing training, quality assurance and operational management.Essential Functions:The Adjuster Function lead works closely with Claims leadership and supports the coordination of aspects of catastrophe responses such as CAT team mobilization, vendor staffing, process management, training, desk examiner adjusting, reserving, payment and approvals, claim reopens, reporting, metrics, and performance management.Provides consistent high-quality training to partners, provides feedback for performance trends and metrics.Participates in off-season training and logistical planning with external adjusting firms and vendors.Supports catastrophe claims process design, testing and implementation.Works within assigned limits of authority to manage and control the proper adjustment of catastrophe claims requiring a high degree of technical complexity and coordination.Evaluates large and complex claims.Addresses file escalations and complex claim situations.Effectively manages loss costs and claim expenses.Maintains and ensures partner firm’s compliance with the claim handling guidelines.Participates in files reviews and supports the Quality Management program.Conducts regular reviews of reserves, along with a routine reserve reconciliation as needed.Travel may be a part of this role to support catastrophe response as well as to attend key internal and vendor meetings.Extended hours and weekend support during catastrophe event may be required.Support daily claims team when needed.Why Windward Risk Managers:Windward Risk Managers is proud to be recognized on Fortune's 2026 Best Medium Workplaces list, ranking #28 among the Top 100 companies100% employer paid health insurance for employeesUp to 6% 401(k) match with immediate vestingLong-term and short-term disability insurance3 weeks PTO to start + generous paid holidaysTuition reimbursement and continuing education supportCollaborative and growth focused cultureRequired Education and Experience:HS Diploma or GED Required7 years of Daily/Catastrophe property claims experience, at least 5 of which are in Florida Property.Knowledge of common residential building and construction methods and practices.Must maintain a Florida licensed All-Lines adjuster (620/720) and yearly Continuing Education as required by licensing division of DFS.California adjusters license may be required in the future.Competencies and Preferred Qualifications:Bachelor's or advanced degreePrior Insurance Carrier Experience3 years management experienceDeep expertise in Florida Homeowners Claims and LitigationCommercial Claim experience a plusExperience in strategy, process management and improvements and analytics related to P&C claimsExperience completing claim file reviewsExcellent analysis, communication, presentation, and project management skillsWorks collaboratively to effectively implement claims handling and qualityProven track record in supporting the development and implementation of claims strategies, best practices, handling processes, programs, and controls leading to increased productivity and quantifiable loss cost and expense savingsAbility to work in a team environment, and demonstrates a keen attention to detailStrong internal customer focus with ability to develop and manage relationships with claims personnel, and claims project team membersStrong interpersonal skills – team leadership, relationship building, communicationStrong performance management, financial awareness, and colleague development skillsDemonstrates personal qualities of sound planning, deep claims domain expertise, problem dissection and resolution, commitment to excellence, and decisivenessFluency in Microsoft Office applications-excel, ppt, MS word etc.Fluency in Xactimate estimation programDue to current business and operational considerations, we currently hire employees residing in the following states at this time: AL, AR, CA, CT, FL, GA, KY, MO, NC, NV, OH, SC, TN, TX, VA, and WI.Candidates must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future.WRM is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or veteran status. We take affirmative action to ensure that all employment decisions are based on merit, qualifications, and abilities.Notice to Third Party Agencies: WRM does not accept unsolicited resumes from third party recruiting firms. Absent a signed Service Agreement by WRM’s Human Resources Department, WRM reserves the right to pursue and hire these candidates without financial obligation to recruiters or agencies.