Claims Supervisor

Wellington Insurance Group; Fort Worth (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Wellington Insurance Group in Fort Worth, TX seeks a senior Claims Manager to lead a team of Claims Examiners, ensuring compliant, timely handling of losses and accurate documentation. You will drive staff development, oversee the trainee program, and coordinate audits and cross-unit initiatives.

The role emphasizes extensive claims management experience, state licenses, and preferred Spanish fluency. This is a full-time, on-site position with a comprehensive benefits program.

Qualifications

• Eight years related experience, 1-3 of which to include management experience in property claims.
• Associate’s degree (A.A. or A.S.) or equivalent from a two-year college, business school, or technical school.
• Adjusters License for states in which the Company conducts business.

Responsibilities

• Effectively manage assigned team of Claims Examiners and performance of same.
• Review all new losses assigned to Claims Examiner team. Provide effective technical direction and ongoing guidance, ensuring timely and accurate documentation of claims activities.
• Ensure all actions taken are consistent with Company guidelines, insurance industry regulations, and best practices.
• Extend settlement authority on claims exceeding an Examiner’s authority.
• Assist with hiring, training, coaching, and mentoring Claims Department personnel.
• Assist in the development and execution of the Wellington Claims Trainee program. Participate as an instructor and monitor quality of same.
• Participate in the audit process by reviewing performance on individual claim files against Company standards, arriving at a reasonable, accurate, and clearly documented conclusion.
• Interface with other units within the Company to analyze and improve program performance.

Skills

Team management

Regulatory compliance

Spanish language

Education

Associate degree

Bachelor's degree

Insurance designation

Tools

Adjusters License

Job description

Through technical direction and oversight, the incumbent is responsible for managing and analyzing claims handling activities for Claims Examiners; ensuring compliance with legal and regulatory requirements and Company standards.

Key Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below.

Specific activities may change from time to time.

• Effectively manage assigned team of Claims Examiners and performance of same.
• Review all new losses assigned to Claims Examiner team. Provide effective technical direction and ongoing guidance, ensuring timely and accurate documentation of claims activities.
• Ensure all actions taken are consistent with Company guidelines, insurance industry regulations, and best practices.
• Extend settlement authority on claims exceeding an Examiner’s authority.
• Assist with hiring, training, coaching, and mentoring Claims Department personnel.
• Assist in the development and execution of the Wellington Claims Trainee program. Participate as an instructor and monitor quality of same.
• Participate in the audit process by reviewing performance on individual claim files against Company standards, arriving at a reasonable, accurate, and clearly documented conclusion.
• Interface with other units within the Company to analyze and improve program performance.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

• Eight years related experience, 1-3 of which to include management experience in property claims.
• Associate’s degree (A.A. or A.S.) or equivalent from a two-year college, business school, or technical school.
• Adjusters License for states in which the Company conducts business.

Preferred Qualifications:

• Bachelor’s degree (B.A. or B.S.) from a four-year college or university.
• Completion of a major insurance designation, or actively pursuing insurance related courses.
• Fluency in Spanish preferred.

General Description of Available Benefits for Eligible Employees of CRC Group:

At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.