Claims Strategy & Transformation Manager

Bank of America; Phoenix (AZ); On-site; USD 118,000 - 185,000; Full time

Job summary

Bank of America seeks a Claims Strategy Manager to lead strategic initiatives within Consumer and Small Business Claims. You will collaborate across Client Protection and the broader enterprise to advance programs, balance risk and customer outcomes, and drive data‑driven solutions.

The role focuses on innovation, simplification, and operational excellence to streamline end‑to‑end claims processes for clients and the business. Strong collaboration across teams is essential.

Qualifications

• Experience in strategic thinking and program delivery.
• Analytical skills to drive data‑driven decisions.
• Ability to influence senior stakeholders and manage multiple priorities.

Responsibilities

• Lead enterprise‑wide strategic initiatives to improve outcomes and profitability.
• Use data, analytics, and AI to identify opportunities and solve problems.
• Partner with technology, product, risk, and operations leadership to drive improvements.
• Drive end‑to‑end claims strategy and transformation initiatives.

Skills

Strategic thinking

Data analytics

Project management

Executive presence

Cross‑functional collaboration

Risk management

Communication

Problem solving

Stakeholder management

Adaptability

Job description

Bank of America seeks a Claims Strategy Manager to lead strategic initiatives within Consumer and Small Business Claims. You will collaborate across Client Protection and the broader enterprise to advance programs, balance risk and customer outcomes, and drive data‑driven solutions.

The role focuses on innovation, simplification, and operational excellence to streamline end‑to‑end claims processes for clients and the business. Strong collaboration across teams is essential.