Claims Specialist: Fast, Fair Settlements & Client Support

Hummel Group Inc; United States; On-site; USD 48,000 - 72,000; Full time

Job summary

Hummel Group Inc. is seeking a Claims Specialist to provide prompt, effective assistance to clients and third parties reporting and settling claims.

You will act as a liaison between the agency and carriers and assist colleagues with claims activity. Key duties include taking first reports, organizing claim information, setting expectations for timelines and deductibles, following up on settlements, and updating management on severe losses.

Qualifications

• Extensive knowledge of claims procedures and insurance coverage.
• Excellent customer service and teamwork skills.
• Strong negotiating, decision-making, and relationship-building abilities.
• Ability to learn and perform new duties and responsibilities.

Responsibilities

• Reports loss/claim information to the appropriate carrier the same day it is received.
• Gives prompt and courteous service on a same-day basis to all clients.
• Takes first reports of claims.
• Organizes claim information on forms and submits claim to appropriate carrier.
• Sets expectations of the claim process including time frames, deductibles, restoration companies and adjustors.
• Follows up with insurance companies for the timely and accurate settlement of losses.
• Responds to customers’ inquiries and questions regarding the status of loss within 24 hours of inquiry.
• Follows all systems, procedures, and insurance company regulations.
• Authorizes claim payments within agency authority.
• Coordinates, as necessary, any activities between clients and claim adjusters.
• Complete weekly and monthly reports of claims notifications and updates.
• Notifies risk advisor and/or management of severe losses over $100,000.
• Provides updates to management and or appropriate risk advisor/customer service for clients with severe or frequent losses.
• Deals promptly and with full integrity with all carrier claims personnel, responding within 24 hours to any request for action or information

Skills

Claims procedures

Customer service

Negotiation

Relationship building

Microsoft Word/Excel/Outlook

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Hummel Group Inc. is seeking a Claims Specialist to provide prompt, effective assistance to clients and third parties reporting and settling claims.

You will act as a liaison between the agency and carriers and assist colleagues with claims activity. Key duties include taking first reports, organizing claim information, setting expectations for timelines and deductibles, following up on settlements, and updating management on severe losses.