Claims Specialist: Customer Advocate & Settlements

Federated Mutual Insurance Company; North Richland Hills (TX); On-site; USD 63,800 - 78,000; Full time

Benefits offered by this job

Cost-effective health insurance

Competitive compensation

Pension and 401(k) offerings

Paid volunteer time

Gift matching opportunities

Job summary

Federated Mutual Insurance Company is seeking a claims representative in North Richland Hills, Texas. This role focuses on assisting clients throughout the claims process, ensuring they return to normalcy after a loss. No prior insurance experience is required, as an exceptional training program will be provided.

The position demands strong customer service skills, analytical thinking, and decision-making abilities. You will interact with policyholders and relevant parties to resolve claims efficiently. A competitive salary range of $63,800 - $78,000 is offered, with additional benefits to support personal and professional growth.

Qualifications

• Current pursuing or have obtained a four-year degree.
• Experience in a customer service role in various industries.
• Ability to make confident decisions based on information.
• Strong analytical, computer, and time management skills.
• Excellent written and verbal communication skills.
• Leadership experience is a plus.

Responsibilities

• Work with policyholders, physicians, attorneys, and others for claims resolution.
• Explain policy coverage to stakeholders.
• Complete investigations and document claims-related facts.
• Determine value for damaged items or pay benefits.
• Negotiate settlements with policyholders and third parties.
• Resolve claims through payments, settlements, or denials.

Skills

Customer service experience

Analytical skills

Communication skills

Decision-making ability

Leadership experience

Education

Four-year degree

Job description

Federated Mutual Insurance Company is seeking a claims representative in North Richland Hills, Texas. This role focuses on assisting clients throughout the claims process, ensuring they return to normalcy after a loss. No prior insurance experience is required, as an exceptional training program will be provided.

The position demands strong customer service skills, analytical thinking, and decision-making abilities. You will interact with policyholders and relevant parties to resolve claims efficiently. A competitive salary range of $63,800 - $78,000 is offered, with additional benefits to support personal and professional growth.