Claims Specialist: Client-Focused Insurance Support

We Are Workforce Ltd; Worcester (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

SJL Insurance Services in Worcester, MA is seeking a Claims Handler to manage new and existing claims with accuracy and professionalism from start to finish.

You will provide guidance through the claims process, collect information, notify insurers, and liaise with solicitors and other professionals, ensuring fair treatment and excellent service.

This role offers career development in a forward-thinking organization where a positive, customer-focused approach is valued.

Qualifications

• Excellent written and verbal communication skills.
• Hard-working, ambitious and motivated, with a genuine desire to develop skills and grow within the business.
• Customer-focused and proactive in delivering high levels of service.

Responsibilities

• To undertake the claim function, ensuring fair treatment of clients.
• Provide advice and guidance through the claims process.
• Receive notification of new insurance claim notifications.
• Notify insurers of any potential/new claims.
• Collect accurate information and documentation to process a claim.
• Provide an explanation to policyholders on the cover provided by their policy.
• Monitor the progress of a claim and update internal systems.
• Liaise with solicitors and other legal and claims professionals.
• Ensure customers receive excellent service in accordance with guidelines.
• Proactively contact stakeholders to ensure update of communications.
• To ensure that all communications with brokers, insurers, loss adjusters are accurately recorded.

Skills

Prioritisation

Written communication

Phone communication

Problem solving

Process adherence

Job description

SJL Insurance Services in Worcester, MA is seeking a Claims Handler to manage new and existing claims with accuracy and professionalism from start to finish.

You will provide guidance through the claims process, collect information, notify insurers, and liaise with solicitors and other professionals, ensuring fair treatment and excellent service.

This role offers career development in a forward-thinking organization where a positive, customer-focused approach is valued.