Claims Handler

We Are Workforce Ltd; Worcester (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

SJL Insurance Services in Worcester, MA is seeking a Claims Handler to manage new and existing claims with accuracy and professionalism from start to finish.

You will provide guidance through the claims process, collect information, notify insurers, and liaise with solicitors and other professionals, ensuring fair treatment and excellent service.

This role offers career development in a forward-thinking organization where a positive, customer-focused approach is valued.

Qualifications

• Excellent written and verbal communication skills.
• Hard-working, ambitious and motivated, with a genuine desire to develop skills and grow within the business.
• Customer-focused and proactive in delivering high levels of service.

Responsibilities

• To undertake the claim function, ensuring fair treatment of clients.
• Provide advice and guidance through the claims process.
• Receive notification of new insurance claim notifications.
• Notify insurers of any potential/new claims.
• Collect accurate information and documentation to process a claim.
• Provide an explanation to policyholders on the cover provided by their policy.
• Monitor the progress of a claim and update internal systems.
• Liaise with solicitors and other legal and claims professionals.
• Ensure customers receive excellent service in accordance with guidelines.
• Proactively contact stakeholders to ensure update of communications.
• To ensure that all communications with brokers, insurers, loss adjusters are accurately recorded.

Skills

Prioritisation

Written communication

Phone communication

Problem solving

Process adherence

Job description

The Role

SJL Insurance Services is proud to be an innovative and forward-thinking insurance broker, providing a high-quality, professional service to a diverse portfolio of clients.

As a Claims Handler, you will play a key role in managing both new and existing claims, ensuring each case is handled accurately, efficiently and with professionalism from start to finish.

Excellent written and verbal communication skills are essential, as you will be dealing with clients and other stakeholders on a regular basis. We are looking for someone who maintains a positive and professional approach, while consistently delivering a high level of customer service.

Career development and progression are extremely important to us. We are therefore looking for an individual who is hard-working, ambitious and motivated, with a genuine desire to develop their skills, take on new challenges and build a long-term career within the business.

If you are enthusiastic, customer-focused and keen to grow within a supportive and forward-thinking organisation, we would love to hear from you.

Responsibilities & Duties:

• To undertake the claim function, ensuring fair treatment of our clients
• Provide advice and guidance through the claims process
• Receive notification new insurance claim notifications
• Notify insurers of any potential/new claims
• Collect accurate information and documentation to process a claim
• Provide an explanation to policyholders on the cover provided by their policy
• Monitor the progress of a claim and update internal systems
• Liaise with solicitors, as well as other legal and claims professionals
• Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
• Proactively contact other stakeholders to ensure communication with all parties is up to date
• To ensure that all communications with brokers, insurers, loss adjusters are accurately recorded

Skills Required:

• Ability to prioritise and organise workload to ensure that deadlines are adhered to
• Ability to construct effective written communications
• Ability to liaise confidently and effectively via the telephone and in writing
• Ability to logically solve problems
• Ability to follow internal processes and update records