Claims Specialist, Bodily Injury Level 3

The Commonwell Mutual Insurance Group; United States; Remote; USD 80,000 - 105,000; Full time

Benefits offered by this job

Remote-first workplace

Flexible Work Policy

Competitive compensation and benefits

Job summary

The Commonwell Mutual Insurance Group is seeking a Bodily Injury Claims Specialist Level 3 for a remote role in the United States. You will review, analyze, and resolve complex bodily injury claims, interpret policy wordings, assess reserves, and collaborate with independent adjusters and experts to support resolutions.

You will mentor junior staff and broker partners, provide technical guidance, and help improve service quality while maintaining confidentiality and strong client communication.

Qualifications

• Minimum of five years of insurance experience, preferably in claims.
• Working toward or completion of the CIP designation.
• Expert knowledge of claims regulations, policy interpretation, reserve calculations, exposure, and resolution processes.
• Ability to provide technical training and mentorship to staff and broker partners.

Responsibilities

• Review, analyze, evaluate, negotiate, and resolve complex and catastrophic bodily injury claims.
• Interpret legislation, regulations, and policy wordings; assess coverage, reserves, exposure, and costs.
• Investigate losses and coordinate independent adjusters and experts to support resolution.
• Apply mediation and claims-resolution processes, including reinsurance reporting where applicable.
• Provide technical leadership, training, and mentorship to Claims Support and Level 1/2 staff and broker partners.
• Support underwriting with claims coverage interpretation and development explanations; improve service quality and handle complaints when needed.

Skills

Customer service

Communication

Negotiation

Attention to detail

Mentoring

Education

Post-secondary education

CIP designation (in progress)

Tools

Microsoft Office

Job description

Job title: Bodily Injury Claims Specialist Level 3

Job location: Remote

Reason for hiring: Current Vacancy

Salary Range: The expected base salary range for this position is $80,000 to $105,000

WHO WE ARE

The Commonwell Mutual Insurance Group isn’t just another insurance company — we’re a property & casualty mutual insurer with deep roots in Ontario communities. We’re proud to lead the industry by offering a mutual experience grounded in history, opportunity, and exceptional service.

At The Commonwell, we believe in profitable growth, creativity, development, and having fun while doing meaningful work. We support work-life balance and take pride in delivering on our promises.

What sets us apart? Our commitment to authentic personal relationships. While technology helps make the process easier, it’s the human connection that truly makes the difference.

OUR PROMISE TO YOU

At The Commonwell, we’re all about Protecting Individuals, Together. Our vision is to create a workplace where everyone can thrive, be their authentic selves, and bring their whole self to work. We are committed to inclusion in recruitment, hiring, professional development, and advancement. We actively work to eliminate bias from our processes and welcome diversity of thought, background, and experience. We promote open dialogue, offer unconscious bias and inclusivity training, and support employee resource groups to ensure that diverse perspectives are heard and valued.

THE OPPORTUNITY

As a Bodily Injury Claims Specialist Level 3, you will review, analyze, evaluate, negotiate, and resolve complex and catastrophic claims. You will investigate losses, interpret coverage and policy wording, assess reserves and exposure, and work with independent adjusters and other experts to support effective claim resolution. You will also serve as a technical resource, providing guidance, training, and mentorship to colleagues and broker partners.

WHO YOU ARE

You are someone who brings energy, curiosity, and care to your work. You thrive in a collaborative environment and are passionate about delivering exceptional service. Some key qualities you bring:

• Strong customer service orientation
• Excellent written and verbal communication
• Team-oriented and engaging
• Strong technical judgement, negotiation, problem-solving, organization, attention to detail, empathy, and confidentiality

HOW YOU WILL CREATE AN IMPACT

• Review, analyze, evaluate, negotiate, and resolve complex and catastrophic claims, including bodily injury-related claims
• Interpret applicable legislation, regulations, and policy wordings; assess coverage, reserves, exposure, and claim-related costs
• Investigate losses and coordinate independent adjusters, professional reports, and other experts to support claim resolution
• Apply expert knowledge of mediation and claims resolution processes, including reinsurance reporting requirements where applicable
• Provide technical leadership, training, and mentorship to Claims Support and Level 1 and Level 2 claims staff, as well as broker partners
• Support underwriting with claims coverage interpretation and claim development explanations; help improve service quality and resolve complaints when required

WHAT YOU WILL BRING

• Post-secondary education and a minimum of five years of insurance experience, preferably in claims
• Working toward or completion of the Chartered Insurance Professional (CIP) designation, with a commitment to ongoing learning
• Expert knowledge of relevant claims regulations, policy interpretation, reserve calculations, exposure, and claims resolution processes
• Ability to provide technical training and mentorship to Claims Support and Level 1 and Level 2 claims staff and broker partners
• Superior organizational, multitasking, problem-solving, negotiation, and mathematical skills, with strong attention to detail
• Excellent verbal and written communication skills; sound ethics, confidentiality, empathy, and the ability to build effective working relationships
• Strong computer literacy, including proficiency in Microsoft Office programs and internet navigation

PERKS OF BEING A COMMONWELL CREW MEMBER

• Remote-first workplace
• Flexible Work Policy
• Competitive compensation and benefits package
• Opportunities for training and career development
• Community involvement and volunteering opportunities
• Corporate Wellness Program

About the Salary Ranges

Please note that the salary range mentioned in this job posting should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including a candidate’s experience, skills, and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization and that aligns to the market.

Our Hiring Approach

We believe in human-centred hiring. The Commonwell does not use artificial intelligence to screen or evaluate candidates — your application will be reviewed by a real person on our team.

Accommodations

The Commonwell is an equal opportunity employer committed to ensuring barrier free employment practices. Should you require accommodations throughout the recruitment process, please let us know, and we will work with you to meet your needs.

We thank all applicants for their interest however, only those selected for an interview will be contacted.