Claims Specialist

Missouri Farm Bureau; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

Missouri Farm Bureau Insurance is seeking a Claims Specialist (or Senior Claims Specialist, based on experience) to handle a high volume of less complex first-party claims in a fast-paced department.

Job candidates should bring a customer-first attitude, strong attention to detail, and clear communication. The role offers growth opportunities within a collaborative, service-driven environment in Missouri.

Qualifications

• Customer-focused attitude and interpersonal skills.
• Excellent attention to detail and ability to manage multiple tasks.
• Clear and concise written and verbal communication.
• Willingness to learn, grow, and adapt in a collaborative team environment.

Responsibilities

• Process Fast Track claims efficiently and accurately.
• Review coverage, gather documentation, and determine liability.
• Make timely decisions on covered damages within authority.
• Maintain accurate and well-documented claim files.
• Issue loss and expense payments through bulk billing systems.
• Manage claims submitted through the Agent One-Shot Claims Program.
• Assist with customer inquiries and support the ACD group.
• Contribute to storm claim response efforts and train new team members.

Skills

Customer-focused

Attention to detail

Written and verbal communication

Team collaboration

Willingness to learn

Education

High school diploma or GED

Job description

Missouri Farm Bureau Insurance has been protecting Missouri families for generations. Rooted in community, service, and integrity, we are committed to delivering reliable insurance solutions while supporting the people we serve every day. As a trusted name in the industry, we are proud to foster a culture of excellence and continuous learning.

What You’ll Do:

As a Claims Specialist (or Senior Claims Specialist, based on experience), you will play a vital role in our fast-paced Claims Department by handling a high volume of less complex first-party claims. Your responsibilities will include:

• Processing “Fast Track” claims - both initial and supplemental - efficiently and accurately.
• Reviewing coverage, gathering documentation, and determining liability.
• Making timely decisions on covered damages within your authority level.
• Maintaining accurate and well-documented claim files.
• Issuing loss and expense payments through bulk billing systems.
• Managing claims submitted through our Agent One-Shot Claims Program.
• Assisting with customer inquiries and supporting the Active Call Directory (ACD) group.
• Contributing to storm claim response efforts and helping train new team members.

What You Bring:

• A customer-first attitude and strong interpersonal skills.
• Exceptional attention to detail and the ability to manage multiple tasks.
• Clear and concise communication skills, both written and verbal.
• Willingness to learn, grow, and adapt in a collaborative team environment.
• A professional and calm demeanor, even under pressure.

Requirements to Succeed:

Claims Specialist:

• High school diploma or GED.
• Strong interest in insurance and claims operations.

Senior Claims Specialist:

• High school diploma or GED.
• Minimum of three years of experience as a Claims Specialist or similar claims handling role.

Join Us:

At Missouri Farm Bureau Insurance, your work matters. If you’re looking for a rewarding role where you can make a difference and grow your career in a supportive, service-driven environment,