Claim Specialist-Auto/Property-Hybrid

State Farm; Tempe (AZ); Hybrid; USD 63,000 - 84,000; Full time

Benefits offered by this job

Annual raise and bonus

Bilingual Spanish incentive

Job summary

State Farm is hiring Claim Specialists in Tempe, AZ for a hybrid work arrangement combining in-office and home-based tasks. You will investigate and settle auto and property claims, communicate with customers, and apply regulatory knowledge to determine coverage and liability. Bilingual Spanish candidates are encouraged to apply.

The role emphasizes high-volume call handling, empathy, and strong negotiation skills, with opportunities for growth and training in a supportive environment.

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience as a Claim Specialist in auto and/or property claims.
• Proficiency with CCC, Xactimate, XactContents and related tools.
• Strong knowledge of auto/property policies, coverage and claims handling.

Responsibilities

• Investigate, evaluate, negotiate, and settle claims.
• Apply policy & regulatory knowledge to determine coverage and liability.
• Handle high-volume calls, written communications and electronic media.
• Manage work in a fast-paced call center and multi-task effectively.
• Support customers with personalized, caring, and simple interactions.

Skills

Communication

Empathy

De-escalation

Multitasking

Negotiation

Analytical thinking

Education

Bachelor's degree or equivalent work experience

Tools

CCC

Xactimate

XactContents

Job description

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Responsibilities

Grow Your Skills, Grow Your Potential

Our Claim Specialists are committed to helping our customers through the claims process while providing Remarkable® service. This includes:

• Investigating, evaluating, negotiating, and settling claims
• Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
• Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled, written correspondence and/or various electronic media
• Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
• Supporting our customers through personalized, caring, and simple interactions
• We are looking to fill a portion of these positions with candidates who are bilingual Spanish.

Where You'll Work:

This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours. Several of our Claims teams are hiring, and you may be considered for multiple opportunities where your skills and qualifications align. Some of the areas we hire Claim Specialists for could include any of the following:

• Auto Injury: Handles bodily injury and uninsured/underinsured claims along with property damage claims involving injuries
• Personal Injury/Medical Payments (PIP/MPC): Handles first-party medical coverage for customers injured in an automobile accident
• Special Investigative Unit (SIU): Handles high-volume, complex auto and property claims involving NICB indicators of fraud to determine if specialized investigation is needed
• Auto Property Complex: Handles high-volume, mid-to-high complexity property damage claims, not involving personal injury
• Auto Total Loss: Settles auto claims where a vehicle is deemed a total loss
• Auto Weather Catastrophe: Handles weather-related auto claims
• Property Team: Handles low-severity Home and Renters claims in a team environment. Claims are primarily theft-related as well as minor weather and other types of property losses
• Boat, Commercial, Farm/Ranch Unit (BCFR): Handles commercial and boat claims
• Fire Property Stewardship: Handles property claims involving both weather-related events and non-weather-related incidents

Qualifications

Preferred:

• Bachelor's degree in a related field is preferred or equivalent work experience
• Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims, including the following:
  • Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools
  • Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
  • Familiarity with state or local regulations and compliance requirements
  • Proven ability to assess damages, estimate repair costs, and negotiate settlements

Competitive candidates also demonstrate the following:

• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus
• Detail-oriented with strong organizational and analytical skills
• Strong critical thinking and decision-making skills
• Ability to multi-task across technical platforms
• Accountability
• Resourcefulness

Additional Details:

• Employees must successfully complete all required training, including applicable proficiency and licensing exam(s) and background checks required of various state(s).
• State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.
• For candidates who wish to also be considered for bilingual Spanish, a language proficiency exam will be required.

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary ranges $63,089.65 - $83,535.93 annually
  • Starting salary will be based on skills, background, and experience
  • High end of the range limited to applicants with significant relevant experience
  • We are looking to fill a portion of these positions with candidates who are bilingual Spanish which may result in additional compensation based on the level of bilingual proficiency.
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays