Personal Injury Claims Examiner

GEICO; Tampa (FL); Hybrid; USD 47,000 - 73,000; Full time

Benefits offered by this job

Health and wellness benefits starting

Accrue Paid Time Off

401(k) with match

Tuition assistance program

Job summary

GEICO in Tampa, FL is seeking a Personal Injury Claims Examiner to guide policyholders through medical aspects of auto insurance claims and deliver world-class service. You will investigate medical necessity, determine causality, and monitor case files throughout treatment to ensure timely and accurate resolutions.

The role requires handling complex claims with attention to detail, availability for evenings and weekends, and the ability to operate across platforms.

Qualifications

• Customer-facing claims experience preferred.
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
• Active Adjusters license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.

Responsibilities

• Consult with involved parties (customers, other carriers, attorneys, medical providers), secure medical information, and review insurance contracts, reports, and billing documentation.
• Resolve customer concerns, ensuring a positive experience.
• Drive customer satisfaction through meaningful interactions.

Skills

Customer service

Interpersonal skills

Problem solving

Empathy

Multitasking

Attention to detail

Education

High School Diploma or GED

College degree preferred

Job description

Why Join GEICO

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Your Impact at GEICO

As a Personal InjuryClaims Examiner,you’llprovide reassurance andassistancethat make a difference in our customers' lives. You will guide policyholders through thecomplicated medical aspects of auto insuranceclaims,as you deliver world-class service. You will investigate medical necessity,determinecasualty, evaluate the validity of personal injury insurance claims, and monitor case files over the course of treatment.

What Makes This Opportunity Exciting?

• Compensation & Incentives:
  • Starting Salary: $47,150- $72,775 annually
  • Differentials: +10% for evening shifts; +20% for weekends.
  • Bonuses:$1,500 sign-on for licensed candidates.
• Benefits:
  • Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
  • Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
  • 401(k) with up to 6% match, vested immediately.
  • GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Professional Growth:
  • Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
• Workplace Flexibility:
  • Complete in-office training, then opportunity to work 80% on-site and 20% off-site.
  • Enjoy GEICO Flex,additionalweeks annually to work off-site, meeting location and work guidelines.
  • Office Location: Tampa, FL

How You'll Make a Difference

• Customer Interaction:Consult with involved parties(customers, other carriers, attorneys, medical providers), secure medicalinformation,and review insurance contracts, associated reports, and billing documentation.
• Problem Resolution:Resolve customer concerns, ensuring a positive experience.
• Meaningful Impact:Drive customer satisfaction through meaningful interactions.

What We’re Looking For

• Experience & Qualifications:
  • Customer-facing Claims experiencepreferred.
  • Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
  • Active Adjusters license preferred (training and exam fees provided).
  • High School Diploma or GEDrequired; College degree preferred.
• Core Skills:
  • Strong customer service, interpersonal, problem-solving, and empathy skills.
  • Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Availability:
  • Availabletowork evenings, weekends, and holidays.

The GEICO Pledge

Great Company:

Great Careers:

Great Culture:

Great Rewards:

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.