Claims Specialist

Samsonite International S.A.; Mansfield (MA); On-site; USD 45,000 - 70,000; Full time

Job summary

Samsonite International S.A. seeks a Claims Specialist to manage the accurate and timely processing of customer credits and debits across all North American brands.

The role prepares deduction reporting, monitors outstanding items, and collaborates with customers to resolve open deductions and chargebacks. The position requires posting credits in SAP, coordinating with sales and accounting, and providing concise monthly credits reports for analysis.

Qualifications

• Processes approved customer claims and posts credit memos in SAP across all brands and accounts.
• Liaises with sales, customer service, credit and accounting to validate and post claims.

Responsibilities

• Summarize and report monthly credits processed for analysis.
• Review and assign proper reasons codes, material numbers for customer credit requests.
• Process customer chargebacks from Docuware and ensure timely, accurate invoices.
• Interface with customers via email/portal and coordinate with collections if needed.

Skills

SAP

Credit memos processing

Cross-functional liaison

Data analysis

Tools

Docuware

Excel

Job description

Your role at Samsonite:

The Claims Specialist is responsible for the accurate and timely processing of customer credit and debit memos resulting from approved deductions, claims, chargebacks, and invoices for credit across all Samsonite North America brands, business units, and accounts. This role prepares and maintains deduction reporting, monitors outstanding items, and works cross-functionally and with customers to expedite resolution and disposition of open deductions and chargebacks.

Essential Functions:

• Process approved customer claims and post credit memos in SAP across all businesses, ensuring accurate application to sales allowances, advertising, and miscellaneous expense accounts.
• Internal liaison with sales, customer service, credit and accounting teams relative to ensuring claims are validated and properly posted
• Summarize and report monthly credits processed for statistical analysis
• Receive customer creditrequests: review, research and assign proper reasons codes, material numbers and ensure evidence suffices to support approved credits within authorization matrix.
• Receive customer charge backs from functional areas through Docuware and manual submittals, review and research transactions for timely preparation of concise and accurate charge back invoices to customers to expedite resolution.
• Liaise with customers via timely document mailings &/or emails and portal integration
• As appropriate, interface with credit and collections team to elevate resolution