Claims Specialist

Geico; Fredericksburg (VA); Hybrid; USD 52,000 - 62,000; Full time

Job summary

GEICO in Fredericksburg, VA is hiring a Claims Service Specialist to support policyholders through the claims process. You will collect accident facts, investigate details, and obtain statements with a focus on accuracy and timely communication.

The role requires strong customer service and written/verbal communication skills; a high school diploma is required, with an associate degree preferred. Training is in-office, followed by a hybrid schedule.

Qualifications

• Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction.
• Solid computer multitasking skills.
• Ability to effectively communicate, verbally and in writing.
• Ability to work in a fast-paced, high-volume call center environment.
• Minimum of high school diploma or equivalent.
• Eagerness to explore new skills and openness to different career paths.

Responsibilities

• Assist policyholders throughout the claims process and collect relevant facts.
• Investigate claim details and collect statements from involved parties.
• Maintain accuracy and provide timely updates while delivering responsive service.

Skills

Customer service

Multitasking

Verbal & written communication

Call center experience

Education

Associate degree or higher (preferred)

High school diploma or equivalent

Job description

## Claims SpecialistApply: Fredericksburg, VA: Full time: Posted Today: R0066670**Why Join GEICO?**At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.**Claims Service Specialist****Salary: $25.81 - $30.53 per hour ($52,000 - $61,500 annually)****Hybrid role: Training 100% in-office (6-9 months); post training 4 days a week in office and work from home 1 day a week**At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Claim your career growth as a Claims Service Specialist at GEICO’s **Fredericksburg, VA** office and be a part of one of the fastest-growing auto insurers in the United States! If you are motivated, all about solutions, and empathetic to the needs of customers, come grow a fulfilling career with us!Through our paid, industry-leading training, you will learn the ins and outs of the claims process and be ready to assist our policyholders when they need us the most – during an accident. As a Claims Service Specialist, you will collect facts about the accident, investigate claim details, and collect statements from involved parties. Our policyholders will count on your patience, support, and attention to detail to get them back on the road as quickly as possible. GEICO will also give you the space and grace to explore your abilities and learn new ones. So if you are ready to start growing your career, let’s talk!**Qualifications & Skills:*** Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction* Solid computer multitasking skills* Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities* Ability to work comfortably and grow in a fast-paced, high-volume call center environment* Minimum of high school diploma or equivalent* Eagerness to explore new skills and openness to different career paths**Education/Certifications:*** An associate’s degree or higher (preferred)* Active Adjusters insurance license (preferred)#geico300#LI-SR2**The GEICO Pledge:****Great Company:** Protecting customers through life’s twists and turns with innovation and integrity.**Great Careers:**Personalized development programs, mentorship, and certification assistance.**Great Culture:**Inclusive and collaborative culture rooted in shared success.**Great Rewards:**Competitive pay, benefits, and flexibility to support your well-being and future.The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.