Casualty Claims Examiner

GEICO Norwalk; Richardson (TX); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

GEICO is seeking a Casualty Claims Examiner in Richardson, TX for a hybrid role. The position requires ownership of bodily injury claims handling, with a focus on exemplary customer service, thorough investigations, and fair resolutions.

Ideal candidates will have an active adjuster license, 3+ years of BI claims experience, and strong negotiation and communication skills. In-office 3 days/week after orientation; salary range targets reflect market norms for this role.

Qualifications

• Minimum three (3) years of bodily injury claims handling experience.
• Must have active Adjuster license at time of hire.
• Must have private passenger automotive liability claims experience.
• Outstanding customer service and professional communication skills.
• Understanding and ability to comply with Department of Insurance Guidelines and Requirements.
• Exceptional negotiating skills.
• Proficient computer skills with Microsoft Office Programs.
• Highly organized and able to multi-task in a fast-paced environment.
• Demonstrated willingness to learn and adapt to change.

Responsibilities

• Provide customer service to policyholders and those who may become policyholders that exceed their expectations and guide them through the claims process.
• Assure coverage for each loss and all policy provisions before processing payments.
• Investigate all aspects of the claim to determine liability percentage and legal responsibility.
• Identify and evaluate indicators of fraud and elevate as appropriate.
• Utilize all claims tools provided to properly evaluate liability and extent of damages.
• Evaluate damages and establish value to pay only what is owed.
• Negotiate claims settlements with insureds, claimants and/or attorneys.
• Authorize negotiated payment for established damages within your designated authority.
• Submit requests for authority on evaluations that exceed your personal, assigned authority.
• Ensure all compliance requirements are met in a timely and professional manner.
• Adjust reserves adequately on all new and existing claims.
• Participate in claims forums and communicate findings to the claims management team.
• Perform other duties as may be assigned.

Skills

Customer service

Communication skills

Negotiation skills

Organizational skills

MS Office

Multi-tasking

Tools

Microsoft Office

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

This is a HYBRID position based out of our Richardson, TX office.

Salary range: $75,000K - $105,000K (commensurate with experience and location/job market)

Work schedule/hybrid structure: Core hours are Monday - Friday, 8:00 AM to 4:30 PM CST – 3 days In-Office/week. Flexibility may be needed to support early or late shifts based on business needs.

Orientation period (Training and Transition Schedule – 6 months): Monday – Friday, 8:00 AM to 4:30 PM CST; up to 4 days In-Office/week until fully oriented.

Come grow with GEICO’s Casualty Claims Team! It’s an exciting time!

We’re in search of highly motivated Casualty Claims Examiners with prior casualty and bodily injury experience, in private passenger automotive liability claims, looking to help deliver world-class service to our clients.

In this role, you will have an opportunity to work with a thriving team of professionals experienced in attorney represented automobile liability claims. As a Casualty Claims Examiner, your ability to provide exemplary service and technical expertise to resolve various types of injury claims is key. Your team will manage complex investigations, coverage determinations, liability assessments, and bodily injury claim resolutions—through both settlement and litigation. You will play a pivotal role in delivering operational excellence by resolving claims with the highest level of customer service. The ideal candidate has a demonstrated willingness to learn, is open to feedback and adapts well to change.

Job Requirements

• Minimum three (3) years of highly successful Bodily Injury claims handling experience
• Must have prior private passenger automotive liability claims experience
• Must have an active Adjuster license at time of hire
• Litigation handling experience, preferred but not required
• Outstanding customer service and professional communication skills, both oral and written
• Understanding and ability to execute and comply with Department of Insurance Guidelines and Requirements as established in the Insurance Code
• Exceptional negotiating skills
• Proficient computer skills with ability to function in all Microsoft Office Programs
• Highly organized
• Ability to multi-task and prioritize successfully in a fast paced, high-volume environment
• Demonstrated ability to exercise good judgement

GEICO offers a hybrid work model that is designed to support flexibility. This position will have in-office requirements 3 times a week after successful completion of the orientation period. GEICO reserves the right to adjust in-office requirements as needed to support the needs of the business unit.

Job Duties And Responsibilities

• Provide customer service to our policyholders and those who may become our policyholders that exceed their expectations and deliver on the GEICO promise, communicating and guiding them through the claims process
• Assure coverage for each loss and all policy provisions before processing payments
• Investigate all aspects of the claim to determine liability percentage and legal responsibility
• Identify and evaluate claims indicators of fraud and elevate as appropriate
• Utilize all claims tools provided to properly evaluate liability and extent of damages
• Evaluate damages in accordance with investigative findings and establish value to pay only what is owed
• Negotiate claims settlements for evaluated damages with insureds, claimants and/or attorneys as assigned from letter of representation through settlement or verdict.
• Authorize negotiated payment for established damages within your designated authority
• Submit requests for authority on evaluations that exceed your personal, assigned authority
• Ensure all compliance requirements are met in a timely and professional manner and in accordance with guidelines
• Adjust reserves adequately on all new and existing claims
• Participate as an active member of claims forums as required
• Communicate findings to claims management team as required or as may be needed depending on high exposure or unusual loss findings
• Perform other duties as may be assigned

The GEICO Pledge

• Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
• Great Careers: Personalized development programs, mentorship, and certification assistance.
• Great Culture: Inclusive and collaborative culture rooted in shared success.
• Great Rewards: Competitive pay, benefits, and flexibility to support your well‑being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.