Claims Service Specialist: Customer-Focused Claims

Kids for the Future; Atlanta (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Bonus Structure

Profit Sharing

Employer Paid Short Term Disability

Employer Paid Long Term Disability

Employer Paid Life Insurance

Voluntary Life Insurance

401K with Company Match

PTO

Job summary

Builders Insurance Group seeks a Claims Service Representative to engage with insured individuals, agents, and colleagues to execute core claims processing tasks with exceptional customer service.

You will input injury reports, initiate calls, and confirm coverage details while managing multiple claim types and supporting vendors and defense attorneys. This role resides in Atlanta with strong teamwork and a commitment to accuracy.

Qualifications

• High school diploma and 1+ year of customer service in workers’ compensation claims.
• Proficient in verbal and written communication with confidentiality.
• Strong interpersonal and problem-solving skills with external stakeholders.
• Ability to work autonomously with transparent communication.
• Strong time management and detail orientation, able to multi-task.
• Proficient with Microsoft Office and claims software.

Responsibilities

• Input all initial reports of injury and loss claims via mail, fax, phone, and email.
• Initiate and receive inbound/outbound calls to resolve customer concerns.
• Deliver exceptional service by confirming coverage and answering inquiries; handle lost time and medical only claims.
• Request first reports of injury for unmatched mail and complete state forms.
• Facilitate transmission of claim documents to defense attorneys and vendors.
• Dispatch initial claim correspondence.
• Record document details in the Claim Management System.
• Coordinate retrieval of medical notes and bills from providers.
• Process bill payments, organize mail, update client information, print checks, and manage supplies.
• Perform other duties as assigned.

Skills

Customer service

Communication

Confidentiality

Autonomy

Time management

Detail orientation

Education

High school diploma

Tools

Microsoft Office

Claim Management System

Job description

Builders Insurance Group seeks a Claims Service Representative to engage with insured individuals, agents, and colleagues to execute core claims processing tasks with exceptional customer service.

You will input injury reports, initiate calls, and confirm coverage details while managing multiple claim types and supporting vendors and defense attorneys. This role resides in Atlanta with strong teamwork and a commitment to accuracy.