Claims Service Specialist

Geico; Poway (CA); On-site; USD 41,655 - 56,355; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off + holidays

401(k) with match

Tuition assistance

Job summary

GEICO is seeking an Auto Claims Specialist in Poway, CA to assist customers with empathy and clear guidance through claims steps. The role involves handling calls, gathering facts, and supporting customers to get back on the road.

The position offers competitive starting pay, shift differentials, and benefits from day one, with an in-office training phase followed by 80% on-site and 20% off-site work arrangement.

Qualifications

• Experience in customer-facing roles, preferably in claims or insurance.
• Ability to handle high-volume calls with KPIs and measurable goals.
• ActiveAdjusters license is a plus; training and exam fees provided.

Responsibilities

• Handle incoming calls, collect accident facts, investigate claim details, and collect statements.
• Resolve customer concerns and provide solutions with empathy.
• Guided customers through steps to recover and return to normal driving.

Skills

Customer service

Interpersonal skills

Problem solving

Empathy

Education

High School Diploma or GED

College degree preferred

Job description

## Claims Service SpecialistApplylocations: Poway, CAtime type: Full timeposted on: Posted Todayjob requisition id: R0064682**Why Join GEICO?**At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.**Your Impact at GEICO**As an Auto Claims Specialist, you’ll reassure customers and offer solutions when they need us the most with empathy and care. You will guide policyholders through their coverage and the steps to get back on the road safely.**What Makes This Opportunity Exciting?** * **Compensation & Incentives:** + Starting Salary: $24.32/hour ($49,004.80 annually). + Differentials: +10% for evening shifts; +20% for weekends.* **Benefits:** + Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). + Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). + 401(k) with up to 6% match, vested immediately. + GEICO Strive, upfront tuition assistance program (up to $5,250 annually).* **Professional Growth:** + Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.* **Workplace Flexibility:** + Complete in-office training, then opportunity to work 80% on-site and 20% off-site. + Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines. + **Office Location:** 14111 Danielson Street, Poway CA 92064**How****You****’ll****Make a Difference** * **Customer Interaction:** Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road.* **Problem Resolution:**Resolve customer concerns, ensuring a positive experience.* **Meaningful Impact:** Drive customer satisfaction through meaningful interactions.**What****We****’re****Looking For** * **Experience & Qualifications:** + Customer-facing Claims experience preferred. + Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. + Active Adjusters license preferred (training and exam fees provided). + High School Diploma or GED required; College degree preferred.* **Core Skills:** + Strong customer service, interpersonal, problem-solving, and empathy skills. + Adaptable, detail-oriented, and able to prioritize and multitask across platforms.* **Availability:** + Available to work evenings, weekends, and holidays.#geico300**Annual Salary**$22.90 - $35.10The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.At this time, GEICO will not sponsor a new applicant for employment authorization for this position. **The GEICO Pledge:****Great Company:** Protecting customers through life’s twists and turns with innovation and integrity.**Great Careers:**Personalized development programs, mentorship, and certification assistance.**Great Culture:**Inclusive and collaborative culture rooted in shared success.**Great Rewards:**Competitive pay, benefits, and flexibility to support your well-being and future.The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.