Claims Specialist

GEICO; Lakeland (FL); Hybrid; USD 57,848,000 - 72,310,000; Full time

Benefits offered by this job

$1,500 sign-on bonus

+10% evening shift differential

+20% weekend differential

Tuition assistance up to $5,250/year

401(k) with up to 6% match

Paid time off + 13 holidays annually

Job summary

GEICO in Lakeland, FL is seeking an Auto Claims Specialist to guide policyholders through their coverage and the steps to get back on the road, with empathy and care. You’ll reassure customers, collect facts, and determine appropriate next steps in the claims process.

The role offers a starting salary of $20.84–$26.05 per hour, plus incentives and benefits. It supports a hybrid work arrangement with in-office training and a mix of on-site and off-site work.

Qualifications

• High School Diploma or GED required.
• Active Adjusters license preferred (training and exam fees provided).
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
• Customer-facing Claims experience preferred.

Responsibilities

• Customer Interaction: Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road.
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.
• Meaningful Impact: Drive customer satisfaction through meaningful interactions.

Skills

Customer service

Interpersonal skills

Problem solving

Empathy

Detail oriented

Multitasking

Adaptable

Education

High School Diploma or GED

Active Adjusters license preferred

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Your Impact at GEICO

As an Auto Claims Specialist, you’ll reassure customers and offer solutions when they need us the most with empathy and care. You will guide policyholders through their coverage and steps to get back on the road safely.

What Makes This Opportunity Exciting?

• Compensation & Incentives:
  • Bonuses: $1,500 sign-on for licensed candidates.
  • Differentials: +10% for evening shifts; +20% for weekends.
  • Starting Salary: $20.84 - 26.05/hour ($41,992.60 - $52,490.75 annually).
• Benefits:
  • GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
  • 401(k) with up to 6% match, vested immediately.
  • Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
  • Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
  • Professional Growth:
    • Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
  • Workplace Flexibility:
    • Complete in-office training, then opportunity to work 80% on-site and 20% off-site.
    • Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.
    • Office Location: 3535 W Pipkin Road, Lakeland, FL, 33811

How You'll Make a Difference

• Customer Interaction: Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road.
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.
• Meaningful Impact: Drive customer satisfaction through meaningful interactions.

What We're Looking For

• Experience & Qualifications:
  • High School Diploma or GED required; College degree preferred.
  • Active Adjusters license preferred (training and exam fees provided).
  • Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
  • Customer-facing Claims experience preferred.
  • Core Skills:
    • Strong customer service, interpersonal, problem-solving, and empathy skills.
    • Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
  • Availability:
    • Available to work evenings, weekends, and holidays.

The GEICO Pledge

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.