Claims Service Representative 2 - Total Salvage

AAA - American Automobile Association; St. Louis (MO); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Claims Service Representative to support their Auto Claims Operation. This role involves investigating and negotiating claims while ensuring compliance with regulatory requirements. The ideal candidate will possess strong communication and negotiation skills, along with the ability to evaluate claims effectively. With a focus on enhancing member relationships and providing excellent service, this position offers a dynamic work environment and the opportunity to make a significant impact. After an initial training period, the position can transition to a hybrid model, allowing for a flexible work-life balance.

Benefits

Health Coverage (Medical, Dental, Vision)

401(K) with Company Match

Pension Plan

Tuition Assistance

PTO for Community Volunteer Programs

Wellness Program

Employee Discounts

Qualifications

• 4-6 years of experience servicing low to moderate complexity claims.
• Advanced skills in communication and organization are required.

Responsibilities

• Investigate and evaluate claims, negotiate settlements with insureds.
• Communicate with claimants and insureds about claims processes.

Skills

Claims Processing

Negotiation Skills

Communication Skills

Investigative Skills

Interpersonal Skills

Education

Bachelor's Degree or Equivalent Experience

Tools

Claims Management Software

Technical Software

Job description

Claims Service Representative 2 - Total Salvage

This position can be Hybrid after 6 months.

This position supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include investigating, evaluating, and negotiating low—to moderate-complexity claims in compliance with established company technical and customer service Best Practices. Under general technical direction, the position works within specific limits of authority.

Job Duties

• Communicate and interact with a variety of individuals including insureds and claimants. Explain benefits, coverages, fault, and claims process either verbally or in writing in compliance with regulatory and statutory requirements.
• Conduct phone and/or field investigations to determine liability and damages. May attend and participate in legal proceedings. Identify and obtain statements from insureds, claimants, and witnesses.
• Evaluate and determine claim values upon receipt and assessment of property, bodily injury, and liability data.
• Negotiate within settlement authority with insureds and claimants to resolve their first and third-party claims.
• Verify and interpret/resolve coverage by gathering necessary information to ensure policy applicability. Coordinate with internal and external departments as required. Identify cross-sell opportunities based on members’ product needs and service requests. Enhance member relationships by diversifying the use of products and services.

Qualifications

• Bachelors Equivalent combination of education and experience Required
• 4-6 years Ability to service claims of low to moderate complexity. Required
• Moderate computer and line of business technical software skills are required.
• General knowledge of negligence and subrogation principles is desired.
• Moderate understanding of vehicle nomenclature and repair practices or;
• Moderate understanding of building nomenclature and repair practices.
• Advanced organization and planning recognition skills are required.
• Advanced oral and written communication skills are required.
• Advanced interpersonal skills are required.

Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

AAA is an Equal Opportunity Employer