Claims Service Representative I - Total Salvage

Tpsww; St. Louis (MO); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization as a Claims Service Representative I, where you will play a crucial role in supporting the Auto Claims Operation. This position involves investigating, evaluating, and negotiating claims while ensuring compliance with all regulatory requirements. You will interact with diverse individuals, explain benefits and coverages, and enhance member relationships by identifying cross-sell opportunities. With a commitment to delivering legendary service, this established industry player offers remarkable benefits, including health coverage, a 401(K) plan, and tuition assistance. Embrace the opportunity to grow in a supportive environment that values diversity and teamwork.

Benefits

Health Coverage

401(K) Savings Plan

Tuition Assistance

PTO for Volunteer Programs

Wellness Program

Employee Discounts

Qualifications

• Four-year degree or equivalent experience required.
• Prior claims experience and moderate computer literacy are essential.

Responsibilities

• Communicate with insureds and claimants about their claims.
• Conduct investigations to determine liability and damages.

Skills

Claims Handling

Communication Skills

Negotiation Skills

Investigation Skills

Computer Literacy

Education

Four-year College Degree

Equivalent Experience

Tools

CACS

HUON

HOC

Job description

Claims Service Representative I - Total Salvage

You will support the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include investigation, evaluation, and negotiation of lower complexity claims in compliance with established company technical and customer service best practices.

Responsibilities include the following:

1. Communicate and interact with a variety of individuals including insureds and claimants.
2. Explain benefits, coverages, fault, and claims process either verbally or in writing in compliance with regulatory and statutory requirements.
3. Conduct phone and/or field investigations to determine liability and damages. Identify and obtain statements from insureds, claimants, and witnesses.
4. Evaluate and determine claim values upon receipt and assessment of property, medical, and liability data.
5. Negotiate within settlement authority with insureds and claimants to resolve first and third-party claims.
6. Handle administrative functions, update database production reports, and document and update claim files via company systems, such as CACS, HUON, HOC, etc.
7. Verify and interpret/resolve coverage by gathering necessary information to ensure policy applicability.
8. Coordinate with internal and external departments as required.
9. Identify cross-sell opportunities based on members’ product needs and service requests.
10. Enhance member relationships by diversifying use of products and services. Provide sales leads to insurance, travel, and other departments as appropriate.

Education/Experience:

• Four-year college degree or equivalent combination of education and experience required.
• Prior claims experience required.
• Typically has 6 months to 3 years claims handling experience.
• Moderate computer literacy required.
• General understanding of negligence desired.
• Advanced organization and planning skills required.
• Advanced oral and written communication skills required.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) savings plan with company match and Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services, and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer