Total Loss Customer Care Specialist

Ritchie Bros.; Chicago (IL); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Total Loss Customer Care Specialist to enhance customer interactions and streamline the title transfer process. This entry-level role involves meticulous documentation handling, effective communication with vehicle owners and stakeholders, and a commitment to delivering top-notch customer service. Join a dynamic team where your contributions will directly impact the efficiency of operations and customer satisfaction. If you are detail-oriented, adaptable, and eager to learn, this opportunity offers a pathway to grow in a supportive environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan with Company Match

15 Days PTO

Qualifications

• Ability to craft sound and concise sentences with superior customer service.
• Detail-oriented with strong research and problem-solving skills.

Responsibilities

• Process title documentation accurately and timely.
• Maintain clear communication with internal and external customers.
• Meet expected KPIs and complete tasks within the shift.

Skills

Customer Service

Attention to Detail

Typing Speed (40+ WPM)

Problem-Solving Skills

Organizational Skills

Job description

Join to apply for the Total Loss Customer Care Specialist role at Ritchie Bros.

Join to apply for the Total Loss Customer Care Specialist role at Ritchie Bros.

Get AI-powered advice on this job and more exclusive features.

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

About The Team

As a global company, our corporate teams support billions of dollars in equipment sales every year.

In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.

Every day your work will make a difference in the way we run our business and the in the way customers interact with us.

Job Description

IAA, an RB Global Inc. Company is seeking a Total Loss Customer Care Associate to join our team. This position can be located anywhere in the United States. Occasional travel to a local facility is required. In this position, you will be responsible for understanding and supporting the process of obtaining vehicle title transfer paperwork required to process salvage on behalf of our vehicle providers. Effective candidates will assist all necessary vehicle owners and stakeholders to keep them informed of the process, answer questions while leveraging the tools provided to drive best in class outcomes.

Responsibilities

• Responsible for all files assigned with the timely and accurate processing of title documentation/information
• Review of all documentation while identifying the proper flow of title documentation to proceed accordingly
• Ensure timely contacts are made on inventory, utilizing system queues/prompts via phone, email, fax, USPS, or FedEx (Lienholders, Owners, Ins. Providers, State Regulated Agencies, Title Clerks, Attorneys, etc
• Maintain an organized workspace/area that is conducive to the overall success of the department
• Promptly/professionally/accurately handle inbound calls
• Maintain clear, consistent, and timely email communication with both internal and external customers to resolve outstanding concerns and ensure timely completion of tasks
• Accurately review and disposition of all documents received
• Complete files within the expected timeline set forth by leadership
• Accurately enter system notes in a clear, concise, and professional written style of communication.
• Maintain a consistent level of expected KPIs (Key Performance Indicators: Title Problem Levels, certain hours per day of Phone Campaign Login, etc.)
• Ability to complete all tasks assigned within your shift
• Possess knowledge of Provider Specific Requirements
• Assist with other functions and/or duties as needed
• Duties are subject to change, based on business needs
  
  

Qualifications

• Must possess the ability to craft sound and concise sentences and exhibit superior customer service
• Must be able to type 40+ WPM
• Must be detail-oriented with all assigned work
• Display a team player mannerism
• Provide excellent customer service
• Be a quick learner who is highly organized and adaptable and open to change
• Have strong research and problem-solving skills
• Ability to work under pressure and meet deadlines
• Ability to adapt to constant change

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Construction, Machinery Manufacturing, and Truck Transportation

Referrals increase your chances of interviewing at Ritchie Bros. by 2x

Get notified about new Total Loss Specialist jobs in Chicago, IL.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.