Claims Service Representative I - Total Salvage

Tpsww; St. Louis (MO); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Claims Service Representative I to support their Auto Claims Operation. This role involves investigating, evaluating, and negotiating claims while ensuring compliance with regulatory requirements. The ideal candidate will possess strong communication and organizational skills, with a focus on providing exceptional service to clients. Join a diverse team dedicated to delivering legendary service and valuable products that provide peace of mind to members. With a commitment to inclusivity, this company offers remarkable benefits and opportunities for professional growth.

Benefits

Health coverage for medical, dental, vision

401(K) plan with company match

Tuition assistance

PTO for community volunteer programs

Wellness program

Employee discounts on various services and products

Qualifications

• Prior claims handling experience required, typically 6 months to 3 years.
• Moderate computer literacy required.

Responsibilities

• Communicate and interact with insureds and claimants.
• Conduct phone and/or field investigations to determine liability and damages.
• Negotiate within settlement authority to resolve claims.

Skills

Claims Handling

Communication Skills

Negotiation Skills

Investigation Skills

Organizational Skills

Education

Four-year college degree

Equivalent combination of education and experience

Tools

CACS

HUON

HOC

Job description

Claims Service Representative I - Total Salvage

You will support the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include investigation, evaluation, and negotiation of lower complexity claims in accordance with established company technical and customer service best practices.

Responsibilities include the following:

1. Communicate and interact with a variety of individuals including insureds and claimants.
2. Explain benefits, coverages, fault, and claims process verbally or in writing, complying with regulatory and statutory requirements.
3. Conduct phone and/or field investigations to determine liability and damages. Obtain statements from insureds, claimants, and witnesses.
4. Evaluate and determine claim values upon receipt and assessment of property, medical, and liability data.
5. Negotiate within settlement authority with insureds and claimants to resolve claims.
6. Handle administrative functions, update database reports, and document claim files via company systems (e.g., CACS, HUON, HOC).
7. Verify and interpret/resolve coverage by gathering necessary information to ensure policy applicability.
8. Coordinate with internal and external departments as required.
9. Identify cross-sell opportunities based on members’ product needs and service requests.
10. Enhance member relationships by promoting use of products and services and providing leads to relevant departments.

Education/Experience:

• Four-year college degree or equivalent combination of education and experience.
• Prior claims handling experience required, typically 6 months to 3 years.
• Moderate computer literacy required.
• General understanding of negligence preferred.
• Strong organization and planning skills required.
• Excellent oral and written communication skills required.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) plan with company match and Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts on various services and products

Auto Club Enterprises is the largest federation of AAA clubs in the nation, with 14,000 employees across 21 states serving 17 million members. We value diversity and are committed to creating an inclusive environment. Join us to deliver legendary service and valuable products that provide peace of mind to our members.

AAA is an Equal Opportunity Employer