Property Field Claims Representative- Southeastern VA

Countryway Insurance Co.; Suffolk (VA); Remote; USD 55,000 - 90,000; Full time

Benefits offered by this job

Full benefits

Job summary

Virginia Farm Bureau is seeking a customer-focused Property Field Claims Representative to join our claims team. The PFCR handles a variety of property damage and liability claims and provides efficient settlements in line with company procedures and standards.

The role includes investigating losses for VA Farm Bureau members, advising on underwriting risks, and mentoring others as part of a tiered career path from PCR to SPCR.

Qualifications

• College degree or equivalent work experience.
• Relevant experience in property claims, insurance, construction, restoration, estimating, or a related field.
• Typical experience ranges: PCR (0-2 years), PCS (2+ years), SPCR (5+ years).
• Proficiency with Xactimate and understanding of building construction appropriate to job level.
• Excellent communication, customer service, investigation, negotiation, organizational, and problem-solving skills.

Responsibilities

• Investigate losses assigned for Virginia Farm Bureau members.
• Comply with company policies and procedures in the handling of all losses and other company matters.
• Report all activity on all claim files to the company promptly.
• Evaluate and estimate claims using photos, measurements, estimating platforms, and other available resources.
• Promptly reply to all complaints as requested.
• Advise Underwriting Department on all poor risks.
• Assist and give guidance to other claim personnel as requested.
• All other duties as assigned by the Supervisor.

Skills

Communication

Customer service

Investigation

Negotiation

Organizational skills

Problem solving

Xactimate

Estimating

Education

College degree or equivalent

Tools

Xactimate

Job description

Property Field Claims Representative- Southern VA

Location: Suffolk, VA

Company:

POSITION TITLE: Property Field Claims Representative

STATUS: Exempt

COMPENSATION RANGE: $55,000-90,000 Annually

LOCATION: Remote with travel within the assigned territory listed below

• Isle of Wight, Surry, Southampton and Sussex

REPORTS TO: Property Claims Manager

Property Field Claims Representative

Virginia Farm Bureau is seeking a customer-focused Property Field Claims Representative (PFCR) to join our claims team. The PFCR is responsible for handling a variety of property damage and liability claims and providing efficient settlements in accordance with company procedures and standards.

POSITION LEVEL AND CAREER PROGRESSION

This position may be filled at one of several levels depending on a candidate’s experience, technical expertise, education, and demonstrated ability. We are actively seeking qualified candidates ranging from entry-level adjusters to highly experienced property claims professionals.

Career levels 1-3 include: Property Claims Representative (PCR), Property Claims Specialist (PCS), and Senior Property Claims Representative (SPCR). The core responsibilities are similar across all levels; however, higher levels assume increased claim complexity, greater authority, higher settlement responsibility, advanced estimating expertise, mentoring expectations, and technical leadership responsibilities.

LEVEL EXPECTATIONS

Level 1 - PCR: Entry-level role responsible for investigating losses, preparing estimates, evaluating damages, communicating with insureds and contractors, and developing property claims expertise.

Level 2 - PCS: Performs PCR responsibilities with greater independence, handles more complex claims, exercises increased authority, and serves as a resource for claims handling and estimating questions.

Level 3 - SPCR: Performs PCS responsibilities while managing higher-value and more complex losses, preparing larger estimates, exercising stronger decision-making authority, and mentoring less experienced team members.

LOCATION:

Field based position that does require traveling in Western Virginia territory. Company Auto provided with covered gas, insurance, and maintenance. Applicants must reside in the state of Virginia to be considered for the position, no relocation assistance offered.

POSITION

Hours: Mon-Fri, 8:00am-4:30pm

Full-time salaried position with benefits

PRIMARY DUTIES

• Investigate all losses assigned for Virginia Farm Bureau members.
• Comply with company policies and procedures in the handling of all losses and other company matters.
• Report all activity on all claim files to the company promptly.
• Evaluate and Estimate claims using photos, measurements, estimating platforms, and other available resources.
• Promptly reply to all complaints as requested.
• Advise Underwriting Department on all poor risks.
• Assist and give guidance to other claim personnel as requested.
• All other duties as assigned by the Supervisor.

MINIMUM EDUCATIONAL/EXPERIENCE/SKILLS

• College degree or equivalent work experience.
• Relevant experience in property claims, insurance, construction, restoration, estimating, or a related field.
• Level placement will be based on the selected candidate's experience, technical expertise, certifications, and demonstrated capabilities.
• Typical experience ranges: PCR (0-2 years), PCS (2+ years), SPCR (5+ years).
• Proficiency with Xactimate and understanding of building construction appropriate to job level.
• Excellent communication, customer service, investigation, negotiation, organizational, and problem-solving skills.

PREFERRED QUALIFICATIONS/SKILLS

• 5 years previous property claims experience
• Knowledge of insurance contracts issued by the company
• Experience with casualty insurance claims

BENEFITS OVERVIEW

At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.