Claims Service Representative

Farm Bureau Financial Services; Sandy (AR); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401K with match

Health, dental & vision benefits

Disability insurance

Onsite wellness facility

Job summary

Farm Bureau Financial Services is seeking a Claims Service Representative in Arkansas. The role involves reviewing, investigating, negotiating and settling claims that do not require field visits, and communicating findings clearly to claimants and policyholders.

You will interpret policies, determine coverage, set reserves and maintain detailed case notes while building professional relationships with teammates, agents and medical/legal professionals as needed.

Qualifications

• Associates degree or equivalent experience required.
• High attention to detail and strong organizational skills.
• Ability to exercise independent judgment and arrive at decisions through sound, logical reasoning to handle more complex claims.
• Excellent phone skills required as approximately 50% of time will be spent on the phone.
• Must be PC literate and able to effectively use our systems. Familiarity with Outlook, Microsoft Word and Excel is preferred.
• Strong verbal and written communication skills.

Responsibilities

• Review, investigate, evaluate, negotiate and settle assigned claims involving multi-line insurance coverage that do not require field investigation.
• Investigate the facts of the loss, interpret the policy and determine coverage and liability.
• Determine the value of lost property and assist in setting reasonable reserves.
• Prepare detailed and organized running notes, written reports and documentation according to procedures.
• Maintain a service-oriented attitude and professional relationships with coworkers, agents, claimants and others.

Skills

Phone skills

Detail oriented

Independent judgment

PC literacy

Outlook

Microsoft Word

Microsoft Excel

Verbal communication

Written communication

Communication skills

Education

Associate degree or equivalent experience

Tools

Outlook

Microsoft Word

Microsoft Excel

Job description

Claims Service Representative

Will be filled at the appropriate level based on experience

Do you thrive in a work environment where you must multi-task and have strong organization skills? Are you a go-getter with high initiative and a positive attitude? Do you have strong customer service and time management skills? If so, this Claims Service Representative opportunity could be a great fit for you!

Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You’ll Do: As a Claims Service Representative, you will review, investigate, evaluate, negotiate and settle assigned claims involving multi-line insurance coverage that do not require field investigation. You must investigate the facts of the loss, interpret the policy, and determine whether the loss is covered and if our client member is liable. You will also determine the value of lost property and assist in setting reasonable reserves. While handling the claim, you will prepare detailed and organized running notes, written reports and documentation in accordance with established procedures. As a Claims Service Representative, you must keep a service-oriented attitude at all times by maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others.

What It Takes to Join Our Team:

• Associates degree or equivalent experience required.
• High attention to detail and strong organizational skills.
• Have the ability to exercise independent judgment and arrive at decisions through sound, logical reasoning in order to handle more complex claims.
• Excellent phone skills required as approximately 50% of time will be spent on the phone.
• Must be PC literate and able to effectively use our systems. Familiarity with Outlook, Microsoft Word and Excel is preferred.
• Strong verbal and written communication skills.

What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau....where the grass really IS greener!

Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.