Customer Experience Representative

Farm Bureau Financial Services; Lincoln (NE); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

401K with match

Health insurance

Dental

Vision

Life and disability insurance

Paid time off

Holiday pay

Volunteer time

Onsite wellness facility

Cafeteria

Job summary

Farm Bureau Financial Services in Lincoln, NE is seeking a Customer Experience Representative I to deliver exceptional first-call resolution for agents and customers in our inbound contact center. You’ll assist with billing, policy service and system support while building productive relations across agency partners and internal teams.

The ideal candidate has a high school diploma or equivalent (associate degree preferred), strong customer service and computer skills (MS Office a bonus), and the

Qualifications

• High school diploma or equivalent required; Associate degree or 1 year of relevant experience preferred.
• Strong customer service skills are required, including solid verbal communication and professional writing.
• Must have initiative and ability to work independently.
• Strong computer skills and ability to learn multiple systems; MS Office is preferred.
• Must have basic math skills and learn basic knowledge of insurance products.
• Must work from our office in Lincoln, Nebraska or other listed locations. Training hours 8:00–16:30 for ~10–12 weeks; post-training schedule may vary with business needs.

Responsibilities

• Provide exceptional first-call resolution for agents and customers in the inbound contact center.
• Assist with billing, policy service, and system support.
• Maintain professional relationships with agency force, customers, and internal departments to ensure consistent high-quality service.

Skills

Customer service

Initiative

Independent work

Computer skills

MS Office

Basic math

Education

High school diploma or equivalent

Associate degree

Tools

MS Office

Job description

Customer Experience Representative I

Are you passionate about delivering excellent customer service and are customer focused? Would you like to join a company that cares about employees, has a competitive pay scale, and invests in you through continued training and education? Do you have strong initiative and the ability to work well independently? If so, this Customer Experience Representative opportunity may be a great fit for you!

Who We Are:

At Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do:

If you're passionate about helping others, we may have the perfect opportunity for you to be a part of our effort to protect the livelihoods and futures of our customers. Our ideal candidate is team oriented and highly motivated, projecting a positive image of Farm Bureau by providing exceptional first call resolution service to our agents, and customers from our inbound contact center. Areas in which we provide service include billing assistance, policy service, system support and professional response to inquiries. Maintaining professional and productive relationships with our agency force, customers, and internal departments to ensure the aims and objectives of Farm Bureau are achieved is imperative, as well as providing them a standard of service that results in a consistent, positive experience by focusing on the relationship at each interaction.

What It Takes To Join Our Team

• High school diploma or equivalent required. Associate degree or 1 year of relevant experience preferred.
• Strong customer service skills are required, including solid verbal communication and business professional writing skills.
• Must have initiative and ability to work independently.
• Strong computer skills are required in order to quickly learn our multiple systems. MS Office is preferred.
• Must have basic math skills and ability to learn basic knowledge of insurance products.
• Must work from our office in Manhattan, Kansas, West Des Moines Corporate location, Lincoln, Nebraska or our Gilbert, Arizona state office. During training, hours are 8am-4:30pm for the first approximately 10-12 weeks. Then, your schedule after training may vary based on business need - to be determined. Your assigned shift will be between 8am - 7pm Monday through Friday with a prescheduled designated weekend rotation.

Resumes will be required for consideration.

What We Offer You:

• an enhanced 401K with a match
• low cost health
• dental
• and vision benefits
• and life and disability insurance options
• paid time off, including holidays
• volunteer time
• teams who know how to have fun
• onsite wellness facility
• cafeteria

Farm Bureau....where the grass really IS greener!

If you're interested in joining a company that appreciates employees, provides growth and professional development opportunities and offers great benefits, we invite you to apply today!

Work Authorization/Sponsorship:

At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.