Claims Service Advocate

Indiana Farmers Insurance; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k match

401k contribution

Student loan assistance

Paid time off

Day of Service

Charity match

On-site gym

Free parking

Job summary

Indiana Farmers Insurance in Indianapolis seeks a Claims Service Advocate to deliver responsive, compassionate service to members during the claims process. You will listen, gather information, answer questions, and help members, agency partners, and others move confidently through the claims experience.

You will also coordinate information, support claim and payment processes, and ensure details are handled accurately and promptly, reflecting our ICARE values in every interaction.

Qualifications

• High school diploma or equivalent.
• Customer service training or experience required.
• 1-2 years of similar work-related experience preferred.
• Basic understanding of insurance concepts preferred.
• Must be able to process data efficiently and accurately.

Responsibilities

• Serve as a first point of contact, listen carefully, answer questions, and gather accurate claim information.
• Help members, agency partners, and others move confidently through the claims process.
• Coordinate information and support claim and payment processes to ensure timely handling.
• Operate with empathy, sound judgment, accountability, and a willingness to learn and take initiative.

Job description

Description

Indiana Farmers Insurance is currently looking for a skilled Claims Service Advocate to join our Claims Team.

As a Claims Service Advocate, you will help deliver the responsive, compassionate service our members need when the unexpected happens. Often serving as an important first point of contact, you will listen carefully, answer questions, gather accurate claim information, and help members, agency partners, and others move confidently through the claims process. Your care and attention will support Indiana Farmers Insurance’s purpose of serving our members and being there when they need us most.

You will also help keep the Claims team operating smoothly by coordinating information, supporting claim and payment processes, and ensuring important details are handled accurately and promptly. Success in this role comes from combining excellent service with sound judgment, empathy, and dependable follow through. Through collaboration, accountability, respect, and a willingness to learn and take initiative, you will bring our ICARE values to life while contributing to an exceptional claims experience.

Requirements

Qualifications for the Claims Service Advocate

• High school diploma or equivalent
• Customer service training or experience required
• 1-2 years of similar work-related experience preferred
• Basic understanding of insurance concepts preferred
• Must be able to process data efficiently and accurately

Why work for Indiana Farmers Insurance?

• 95% retention of its associates over the last 5 years
• Financially stable as shown by our A (Excellent) rating by AM Best
• Truly customer focused
• A strong legacy of excellent performance throughout our 147 years in business!

Indiana Farmers Insurance is an equal opportunity employer!

Benefits For The Claims Service Advocate

• Free Health insurance
• Free Dental insurance
• Free Vision insurance
• Free Life insurance
• Free Short-Term & Long-Term Disability insurance
• 2% 401k Company Match
• 11% 401k Company Contribution
• Student Loan Assistance Program
• Excellent Paid Time Off
• Day of Service
• Charity Match Program
• We promote from within our diverse workforce regularly and offer regular opportunities to learn and grow
• Matching funds of up to $100 annually are available from the company for your favorite charitable organization
• Associate recognition awards, fun gatherings, and opportunities to make friends are part of our culture
• An on-site fitness center, as well as free and convenient parking right next to our building make life easier