Claims Resolution Specialist (Carpet & Freight Claims)

Engineered Floors; Phelps (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Engineered Floors in Georgia is seeking a Claims Analyst to address and resolve account reconciliation issues, and to work with warranty data, inspection reports, and dealer input to determine appropriate actions.

You will establish relationships with internal teams and external partners, handle chargebacks and disputed invoices, assist credit, coordinate with quality control for defects, and manage returns with dealers, carriers, or warehouses to ensure timely resolutions.

Qualifications

• 3-5 years of carpet claims experience preferred.
• Knowledge of the carpet manufacturing process preferred.
• High school diploma or GED equivalency.
• Knowledge of Customer Service functions as it pertains to claim resolution.
• Proficient and accuracy with computers, AS400 system, Word, and Excel.
• Detail-oriented, strong organizational skills, and time management skills.
• Ability to work under minimal supervision.
• Strong verbal and written communication skills.

Responsibilities

• Establish and maintain positive business relationships both internally and externally to promote company goals.
• Research claims to determine appropriate action for claim resolution based on warranty, inspection report, lab results, input from dealer, etc.
• Research chargebacks and disputed invoices resulting in an appropriate resolution.
• Assist the Credit Department in resolving issues that could potentially prohibit the shipment of orders.
• Process all claims with attention given to each request in a timely manner.
• Serve as a liaison for dealers and sales force for determining a resolution and following up on pending claims.
• Work with Quality Control on defect resolutionSchedule return authorizations with dealer, carrier, or warehouses.
• Correspond with carrier and dealers regarding damaged or lost freight claims.

Skills

Carpet claims experience

Carpet manufacturing knowledge

Customer service

Detail oriented

Communication skills

Education

High school diploma or GED equivalency

Tools

AS400

Word

Excel

Job description

Engineered Floors in Georgia is seeking a Claims Analyst to address and resolve account reconciliation issues, and to work with warranty data, inspection reports, and dealer input to determine appropriate actions.

You will establish relationships with internal teams and external partners, handle chargebacks and disputed invoices, assist credit, coordinate with quality control for defects, and manage returns with dealers, carriers, or warehouses to ensure timely resolutions.