Claims Analyst

engineeredfloors; Dalton (GA); On-site; USD 40,000 - 56,000; Full time

Job summary

engineeredfloors is seeking a Claims Analyst to partner with internal teams and external customers to resolve account reconciliation issues. The role emphasizes researching claims, chargebacks, and disputed invoices to determine appropriate resolutions.

The position requires strong communication skills, attention to detail, and the ability to coordinate with Credit, Quality Control, and logistics to ensure timely processing and accurate outcomes.

Qualifications

• 3–5 years of carpet claims experience preferred.
• Knowledge of the carpet manufacturing process preferred.
• Strong attention to detail and accuracy in data entry.
• Proficient with basic computer tools and software.
• Ability to communicate clearly with internal and external partners.

Responsibilities

• Establish and maintain positive business relationships both internally and externally to promote company goals.
• Research claims to determine appropriate action for claim resolution based on warranty, inspection report, lab results, input from dealer, etc.
• Research chargebacks and disputed invoices resulting in an appropriate resolution.
• Assist the Credit Department in resolving issues that could potentially prohibit the shipment of orders.
• Process all claims with attention given to each request in a timely manner.
• Serve as a liaison for dealers and sales force for determining a resolution and following up on pending claims.
• Work with Quality Control on defect resolution.
• Schedule return authorizations with dealer, carrier, or warehouses.
• Correspond with carrier and dealers regarding damaged or lost freight claims.

Skills

Verbal and written communication

Detail-oriented

Time management

Customer service mindset

Education

High school diploma or GED

Tools

AS400

Word

Excel

Job description

Overview:

The Claims Analyst partners with internal colleagues, external customers, vendors, and other parties to address and resolve account reconciliation issues

Responsibilities:

• Establish and maintain positive business relationships both internally and externally to promote company goals
• Research claims to determine appropriate action for claim resolution based on warranty, inspection report, lab results, input from dealer, etc.
• Research chargebacks and disputed invoices resulting in an appropriate resolution
• Assist the Credit Department in resolving issues that could potentially prohibit the shipment of orders
• Process all claims with attention given to each request in a timely manner
• Serve as a liaison for dealers and sales force for determining a resolution and following up on pending claims
• Work with Quality Control on defect resolution
• Schedule return authorizations with dealer, carrier, or warehouses
• Correspond with carrier and dealers regarding damaged or lost freight claims

Qualifications:

• 3-5 years of carpet claims experience preferred
• Knowledge of the carpet manufacturing process preferred
• High school diploma or GED equivalency
• Knowledge of Customer Service functions as it pertains to claim resolution
• Proficient and accuracy with computers, AS400 system, Word, and Excel
• Detail-oriented, strong organizational skills, and time management skills
• Ability to work under minimal supervision
• Strong verbal and written communication skills