Claims Representative - Glendale, AZ

Cagayan State University; Glendale (AZ); On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Pension and 401(k)

Volunteer time

Gift matching

Bonus programs

Job summary

Cagayan State University is seeking candidates for a role in claims processing and client support. You will guide clients through the claims journey, coordinating with policyholders, physicians, attorneys, and contractors to resolve cases with fairness and clarity.

The position emphasizes strong decision-making, analytical skills, and excellent communication, complemented by a solid reference to leadership potential in a dynamic environment.

Qualifications

• Currently pursuing or have obtained a four-year degree.
• Experience in customer service roles in industries such as retail, hospitality, logistics, banking, automotive dealerships, vehicle rental, sales, or similar fields.
• Ability to make confident decisions based on available information.
• Strong analytical, computer, and time management skills.
• Excellent written and verbal communication skills.
• Leadership experience is a plus.

Responsibilities

• Assist clients through the claims process to help them return to normalcy after a loss.
• Work with policyholders, physicians, attorneys, contractors, and others to ensure claims are resolved promptly, fairly, and courteously.
• Explain policy coverage to policyholders and third parties.
• Conduct thorough investigations and document facts related to claims.
• Determine the value of damaged items or accurately pay medical and wage loss benefits.
• Negotiate settlements with policyholders and third parties.
• Resolve claims by paying, settling, denying claims, defending policyholders in court, or recovering outstanding dollars.

Skills

Customer service

Decision making

Analytical thinking

Time management

Written and verbal communication

Leadership

Education

Four-year degree

Tools

Computer skills

Job description

Your Role

Heres what you will be doing:

• Assist clients through the claims process to help them return to normalcy after a loss.
• Work with policyholders, physicians, attorneys, contractors, and others to ensure claims are resolved promptly, fairly, and courteously.
• Explain policy coverage to policyholders and third parties.
• Conduct thorough investigations and document facts related to claims.
• Determine the value of damaged items or accurately pay medical and wage loss benefits.
• Negotiate settlements with policyholders and third parties.
• Resolve claims by paying, settling, denying claims, defending policyholders in court, or recovering outstanding dollars.

About You

The company is looking for candidates who meet the following qualifications:

• Currently pursuing or have obtained a four-year degree.
• Experience in customer service roles in industries such as retail, hospitality, logistics, banking, automotive dealerships, vehicle rental, sales, or similar fields.
• Ability to make confident decisions based on available information.
• Strong analytical, computer, and time management skills.
• Excellent written and verbal communication skills.
• Leadership experience is a plus.

Compensation & Benefits

• Salary range: $63,800 - $78,000, varying based on job-related factors and individual experience.
• Competitive compensation and enticing bonus programs.
• Cost-effective health insurance.
• Robust pension and 401(k) offerings.
• Paid volunteer time and opportunities for gift matching.

Training & Development

Federated provides an exceptional training program to teach the fundamentals of claims and prepare employees to assist clients effectively.

Opportunities for internal mobility and career development paths are available to support professional growth.