Claims Representative

Do it Best Corp.; Chicago (IL); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Claims Representative to join their dynamic team in Chicago. This role focuses on processing claims for warehouse orders while providing exceptional customer service. You will engage with members and staff, ensuring smooth operations and timely resolutions. With a commitment to fostering a positive culture and offering full insurance benefits, this company prioritizes your career growth and work-life balance. If you are passionate about helping others and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Full insurance benefits package

Paid time off

Profit sharing

Bonus Pay opportunities

Retirement funding opportunities

Qualifications

• 2-year accounting degree or 2-5 years related work experience required.
• Strong customer service and communication skills are essential.

Responsibilities

• Process members’ claims for warehouse orders and maintain accurate records.
• Provide timely customer service and train members on filing claims.

Skills

Basic accounting knowledge

Customer service skills

Communication skills

Problem-solving

Analytical skills

Dependability

Teamwork

Education

2-year accounting degree

2-5 years related work experience

2 years of customer service experience

Tools

Google Sheets

Google Docs

FUSION

Softeon

Job description

Division / Department: Logistics / Claims

Reporting to Position: Director of Warehouse Operations

About the Role:

The Claims Representative is responsible for processing members’ claims for warehouse orders and supporting the claims systems with high customer service.

Responsibilities Include:

• Provide timely, friendly, and accurate customer service through problem-solving, adaptability, and empathy.
• Process claims received from members via the web-based online claims system regarding damages, defectives, shortages, overages, return merchandise, and other problems relating to Retail Service Center shipments.
• Communicate with members and Retail Service Center (RSC) staff members by telephone and e-mail regarding claims
• Train members on how to file claims and use the online site
• Process replacement shipments and file UPS, Fed Ex, and Postal Service claims for lost and damaged shipments sent by small parcel.
• Communicate with Order, Logistics, and Merchandising regarding shipping, pricing, and dating errors.
• Maintain thorough and accurate records of all claims and communications.
• Research of claims using mainframe, databases, FUSION, Softeon, and online resources.
• Meet performance metrics such as response times, accuracy rates, and customer satisfaction scores.
• Participate in team meetings and contribute to process improvement discussions.
• Other job duties as requested.
• This job is not approved for remote / hybrid work

Education and Experience:

• 2-year accounting degree or 2-5 years related work experience
• 2-years of customer service experience
• Competency on the computer with a strong knowledge of Google Sheets and Docs

Skills and Abilities:

• Basic accounting knowledge
• Working knowledge of Google Sheets and Docs
• Dependable with a strong work ethic
• Excellent customer service and communication skills – both written and oral
• Pleasant telephone personality and positive attitude
• Ability to work well within a team atmosphere
• Drive resolution to problems
• Investigate and deep dive problems
• Strong analytical skills

Benefits available to you:

• Full insurance benefits package including Medical, Dental, & Vision
• Paid time off to foster work/life balance
• Profit sharing
• Bonus Pay opportunities
• Retirement funding opportunities

About Do it Best:
We’re the only US-based, member-owned hardware, lumber, and building materials co-op in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and achieve their dreams.

Culture:
Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.

Our Philosophy: Serving others as we would like to be served
Our Mission: Making the best even better
Our Goal: Helping members grow and achieve their dreams

Please note that for this role, relocation assistance is not available. Candidates should be willing and able to work in Fort Wayne, IN without the need for relocation support. We encourage local candidates or those already planning to move to the area to apply.