Claims Representative

Chicago Transit Authority; Chicago (IL); On-site; USD 31,000 - 50,000; Full time

Job summary

An established industry player is seeking a Claims Investigator to manage and resolve bodily injury and property damage claims. This full-time position involves conducting thorough investigations, analyzing evidence, and preparing detailed reports. The ideal candidate will have a strong background in claims processing and negotiation, with excellent communication skills. Join a dynamic team dedicated to ensuring fair and efficient claims handling, while enjoying the benefits of a supportive work environment. This role offers a chance to make a significant impact in the community by ensuring justice and accountability in claims management.

Qualifications

• Proficiency in assessing property damage and injury claims.
• Experience in conducting interviews and handling claims.

Responsibilities

• Review and investigate bodily injury and property damage claims.
• Prepare detailed reports on investigations and settlements.

Skills

Investigation Skills

Analytical Skills

Communication Skills

Negotiation Skills

Data Collection

Education

College Degree

Equivalent Training and Experience

Job description

Description

SALARY

$31.393 - $49.662

POSITION SUMMARY

Reviews, investigates, processes, and settles bodily injury, property damage, and subrogation claims filed against and on behalf of the Authority.

Qualifications

PRIMARY RESPONSIBILITIES

1. Reviews assigned bodily injury and property damage claims to extract information and conduct comprehensive investigations. Conducts investigations by interviewing and/or securing sworn statements of CTA employees, witnesses, and claimants; corresponding with witnesses and claimants; reviewing police and other pertinent records; inspecting accident scenes and vehicles involved; and visiting locations outside of the office to gather information.
2. Analyzes and evaluates the veracity of statements made by witnesses, claimants, and Authority employees, including bargaining unit employees, and assesses evidence related to causation, nature, and effect of injuries and damages.
3. Determines the liability exposure of the Authority and its employees.
4. May review medical records to determine the nature and extent of treatments and the value of subrogation claims.
5. Evaluates the veracity of statements and evidence related to property damage claims under applicable laws.
6. Assists attorneys with unsettled suits.
7. Prepares detailed reports on investigations, analysis, and settlement of claims.
8. May perform duties of Claim/Accident Clerk, Claim/Law Coordinator, and Claim Representative (Property Damage).
9. Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Reports to this position are not specified in the provided description.

CHALLENGES

Not specified.

EDUCATION/EXPERIENCE REQUIREMENTS

• Proficiency in identifying CTA liability and assessing property damage and injury claims.
• Experience in conducting interviews, taking reports, and handling claims involving catastrophic loss, injuries, and damages.
• Competence in data collection, organization, and recording.
• College degree or equivalent education, training, and experience.
• Experience in processing, investigating, evaluating, negotiating, and settling vehicle and property damage claims, including personal injury claims.
• Experience negotiating settlements with attorneys and claimants.
• Experience conducting confidential investigations in catastrophic loss cases.
• Ability to interpret medical records and reports.
• On-call 24/7 availability.

PHYSICAL REQUIREMENTS

Not specified.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of evidence needed for claim settlements.
• Knowledge of the Chicago metropolitan area.
• Valid driver's license and vehicle for business purposes.
• Knowledge of bus and automobile components.
• Clear and logical communication skills.
• Adequate temperament for maintaining good relations.

WORKING CONDITIONS

• Usual office environment.
• On-call 24/7.
• Exposure to weather when working in the field.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

Not specified.

Additional Details

Priority consideration for employees and union members. Rate to be determined by service date. CTA is an equal opportunity employer and provides accommodations for disabilities. To apply, complete the entire application including resume, qualifications, and assessment questions.

Primary Location

USA-Illinois-Chicago

Job

Law

Job Posting

May 9, 2025, 5:31:52 PM

Position Type

Full-time Permanent (FTP)