Claims Representative

Chicago Transit Authority; Chicago (IL); On-site; USD 31,000 - 50,000; Full time

Job summary

An established industry player is seeking a Claims Representative to manage and resolve bodily injury and property damage claims. This role involves thorough investigations, evaluating claims credibility, and negotiating settlements with attorneys. The ideal candidate will possess strong communication skills, a knack for detail, and the ability to work under pressure. Join a dynamic team where your expertise will contribute to ensuring fair resolutions and maintaining the integrity of the claims process. This position offers the chance to make a real impact in a supportive environment that values your contributions.

Qualifications

• Proficiency in assessing liability and property/personal injury claims.
• Experience in conducting interviews and handling catastrophic loss claims.

Responsibilities

• Reviews and investigates bodily injury and property damage claims.
• Prepares detailed reports on investigations and settlement recommendations.

Skills

Claims Assessment

Interviewing Skills

Data Collection

Negotiation Skills

Medical Records Interpretation

Communication Skills

Education

College Degree or Equivalent

Tools

Vehicle Access

Job description

Job Description - Claims Representative (2500004E)

Claims Representative - (2500004E)

Description

SALARY

$31.393 - $49.662

POSITION SUMMARY

Reviews, investigates, processes, and settles bodily injury, property damage, and subrogation claims filed against and on behalf of the Authority.

PRIMARY RESPONSIBILITIES

1. Reviews assigned bodily injury and property damage claims, conducts investigations by interviewing witnesses, claimants, and CTA employees, reviews police and medical records, inspects accident scenes, and visits relevant locations to gather information.
2. Evaluates the credibility of statements and evidence related to claims, including causation and damage assessments.
3. Determines the liability exposure of the Authority and its employees.
4. Reviews medical records to assess medical treatments and subrogation amounts.
5. Analyzes evidence for property damage claims under comparative negligence laws.
6. Assists attorneys with unsettled lawsuits.
7. Prepares detailed reports on investigations, analysis, and settlement recommendations.
8. Performs duties of related roles such as Claim/Accident Clerk, Claim/Law Coordinator, and Claim Property Damage Representative as needed.
9. Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Reporting to this position are roles such as [list of subordinate roles, if available].

CHALLENGES

[Details about challenges, if provided.]

EDUCATION/EXPERIENCE REQUIREMENTS

• Proficiency in assessing CTA liability and property/personal injury claims.
• Experience in conducting interviews, taking reports, and handling claims involving catastrophic losses.
• Competence in data collection, organization, and recording.
• College degree or equivalent education, training, and experience.
• Experience in processing and negotiating vehicle, property damage, and personal injury claims.
• Experience negotiating settlements with attorneys and claimants.
• Experience in conducting confidential investigations in catastrophic loss cases.
• Ability to interpret medical records and data.
• On-call availability 24/7.

PHYSICAL REQUIREMENTS

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of evidence required for claims settlement.
• Knowledge of the Chicago metropolitan area for location identification.
• Valid driver’s license and access to a vehicle.
• Knowledge of major bus and automobile components.
• Clear and logical communication skills.
• A temperament conducive to amiable relations.

WORKING CONDITIONS

• Standard office environment.
• On-call 24/7.
• Exposure to weather during fieldwork.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

Additional details about priority hiring considerations, rate determination, and equal opportunity employment policies are provided.

Applicants must complete and submit a full application including resume, qualifications, and assessment questions. Accurate and truthful information is essential. Timely responses to communications are required to avoid application closure.

CTA benefits details can be found at CTA Benefits.