Claims Representative

Chicago Transit Authority; Chicago (IL); On-site; USD 31,000 - 50,000; Full time

Job summary

An established industry player is seeking a Claims Representative to manage bodily injury and property damage claims. This role involves thorough investigations, assessing liability, and collaborating with attorneys for settlements. Ideal candidates will possess strong negotiation and communication skills, with a focus on detail and accuracy. The position offers a dynamic work environment, balancing office tasks with fieldwork, and requires a valid driver's license. If you are passionate about making a difference in claims management and enjoy a challenging role, this opportunity is perfect for you.

Qualifications

• Experience in processing and investigating claims.
• Proficiency in assessing property damage and injury claims.

Responsibilities

• Reviews and investigates bodily injury and property damage claims.
• Determines liability exposure and prepares detailed reports.

Skills

Investigation Skills

Data Collection and Organization

Negotiation Skills

Communication Skills

Education

College Degree or Equivalent

Tools

Personal Vehicle

Job description

Job Description - Claims Representative (2500004E)

Job Description

Claims Representative

2500004E

Description

SALARY

$31.393 - $49.662

POSITION SUMMARY

Reviews, investigates, processes, and settles bodily injury, property damage, and subrogation claims filed against and on behalf of the Authority.

PRIMARY RESPONSIBILITIES

1. Reviews assigned bodily injury and property damage claims to extract information and conduct comprehensive investigations, including interviewing witnesses and claimants, reviewing police and medical records, inspecting accident scenes, and visiting relevant locations.
2. Analyzes and evaluates the veracity of statements and evidence related to causation, nature, and effects of claims.
3. Determines the liability exposure of the Authority and its employees.
4. Reviews medical records to assess treatments and subrogation amounts for injured employees.
5. Assists attorneys with unsettled suits and prepares detailed reports for claim settlements.
6. Performs duties of related roles as needed and other assigned duties.

SUPERVISORY RESPONSIBILITIES

Reporting to this position are the following jobs:

CHALLENGES

EDUCATION/EXPERIENCE REQUIREMENTS

• Proficiency in identifying CTA liability and assessing property damage and injury claims.
• Experience in conducting interviews, taking reports, and handling claims involving catastrophic loss.
• Competence in data collection, organization, and recording.
• College degree or equivalent education, training, and experience.
• Experience in processing, investigating, evaluating, negotiating, and settling vehicle and property damage claims.
• Experience negotiating settlements with attorneys and claimants.
• Experience conducting confidential investigations in catastrophic loss cases.
• Ability to interpret medical records and data in injury claims.
• On call 24/7 availability.

PHYSICAL REQUIREMENTS

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of evidence needed for property damage and injury claim settlements.
• Knowledge of the Chicago area for geographic identification.
• Valid driver’s license and personal vehicle for work purposes.
• Knowledge of bus and automobile components.
• Clear and logical written and verbal communication skills.
• Adequate temperament for maintaining good relations with personnel and outside contacts.

WORKING CONDITIONS

• Usual office environment with field work exposure to weather conditions.
• On call 24/7.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

Additional details include priority consideration for employees and union members, and a rate to be determined based on entered service date. CTA is an equal opportunity employer and committed to diversity and inclusion. For accommodations during the application process, contact [e-mail].

APPLICATION PROCESS

Applications must be complete, including uploaded resume, qualifications, and job assessment questions. Provide accurate information. Respond promptly to communications to avoid application closure.

CTA Benefits

https://www.transitchicago.com/hrbenefits/