Claims Quality Analyst — Accuracy & Compliance

Smart AutoCare; Jacksonville (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Smart AutoCare in Jacksonville, FL is seeking a Quality Assurance Analyst I to support the claims quality program. The role conducts structured audits, evaluates processes, and ensures adherence to established standards to protect operational integrity and customer outcomes.

You will build foundational knowledge of claims handling, compliance requirements, and quality expectations, participate in calibration sessions, and report audit results to leadership.

Qualifications

• 1-2 years of claims processing experience, minimum 1 year of automotive repair and diagnosis experience.
• High School Diploma or equivalency required.

Responsibilities

• Conduct scheduled quality reviews using established audit tools and criteria.
• Evaluate associate performance and document findings with accuracy and consistency.
• Identify basic trends, errors, and compliance gaps and elevate as appropriate.
• Maintain audit records and ensure documentation is complete and up to date.
• Participate in calibration sessions to build alignment and understanding of standards.
• Communicate audit results to leadership with guidance and oversight.
• Support updates to quality documentation and standard operating procedures.
• Partner with leadership to address routine quality concerns and follow-up actions.

Skills

Analytical thinking

Attention to detail

Communication skills

Process adherence

Time management

Team orientation

MS Office proficiency

Education

High School Diploma or equivalency

Tools

MS Office

Job description

Smart AutoCare in Jacksonville, FL is seeking a Quality Assurance Analyst I to support the claims quality program. The role conducts structured audits, evaluates processes, and ensures adherence to established standards to protect operational integrity and customer outcomes.

You will build foundational knowledge of claims handling, compliance requirements, and quality expectations, participate in calibration sessions, and report audit results to leadership.