Claims Product Owner

AAA - American Automobile Association; Costa Mesa (CA); On-site; USD 129,000 - 172,000; Full time

Job summary

An established industry player is seeking a Claims Product Owner to define and manage the product roadmap for an enterprise product across multiple markets. This pivotal role involves leading strategic initiatives, managing product backlogs, and ensuring alignment with business objectives. The ideal candidate will possess extensive experience in claims processes and project management, along with a customer-centric mindset. Join a dynamic team that values innovation and offers a range of benefits, including health coverage and tuition assistance, while making a significant impact on the organization’s success.

Benefits

Health coverage (medical, dental, vision)

401(k) with company match and pension

Tuition assistance

PTO for volunteer activities

Wellness programs

Employee discounts

Qualifications

• 10+ years of experience in Claims business/process.
• Proven project management and KPI management skills.

Responsibilities

• Develop strategic initiatives to ensure success of the enterprise product.
• Research market trends and align product initiatives with strategy.

Skills

Claims business/process experience

Project management

Strategic planning

Data analysis

Problem-solving

Agile practices

Communication skills

Education

Bachelor’s degree or equivalent experience

Job description

Claims Product Owner

Job Summary

The Claims Product Owner is responsible for defining the product roadmap and capabilities for developing an enterprise product and services across all ACE markets. This role involves communicating strategic and tactical goals aligned with business line drivers.

Key responsibilities include creating and implementing strategic initiatives to meet company goals, leading the setting of business requirements, managing the product backlog, and prioritizing tasks to achieve business objectives.

Job Duties

1. Develop and communicate strategic initiatives to ensure success of the enterprise product. Innovate solutions to meet market needs, increase product value, and explore new opportunities. Manage research, analysis, proposals, testing, and product launches.
2. Research market trends and competitors to identify business opportunities. Align product initiatives with the Club’s strategy and evaluate potential impacts.
3. Communicate product vision and strategy to the development team. Convert high-level priorities into detailed user stories, create acceptance criteria, and prioritize the product backlog.
4. Participate in team meetings, facilitate planning, escalate risks, and manage release schedules and defect tracking.
5. Identify new product opportunities and develop the enterprise product roadmap. Align strategy with the Club’s distribution channels.
6. Establish and oversee enterprise product goals, monitor progress, and adjust plans as needed. Lead usability testing and manage project milestones and deliverables.
7. Build relationships with vendors, partners, and stakeholders. Prepare and deliver presentations to executives and stakeholders.
8. Maintain current knowledge of the product line, develop QA plans, and oversee testing before launch.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 10+ years of Claims business/process experience required.
• 1-3 years supervisory experience preferred.
• Proven project management and KPI management skills required.
• Experience with budgeting, forecasting, and strategic planning required.
• Strategic thinking, process implementation, project coordination, and problem-solving skills required.
• Understanding of UI principles and data analysis capabilities required.
• Strong organizational, planning, and communication skills required.
• Customer-centric mindset, Agile practices knowledge, and Scrum certification preferred.

The starting salary range is $129,400 - $172,000. Full-time employees are eligible for an incentive program based on performance.

Benefits include:

• Health coverage (medical, dental, vision)
• 401(k) with company match and pension
• Tuition assistance
• PTO for volunteer activities
• Wellness programs
• Employee discounts

Auto Club Enterprises is the largest federation of AAA clubs in the U.S., with 14,000 employees serving 17 million members. We value diversity and are committed to equal employment opportunities.