Claims Processing Specialist — Hybrid Schedule

Paylocity; Pawtucket (RI); Hybrid; USD 42,000 - 50,000; Full time

Benefits offered by this job

Full Benefits Package

Paid Parental Leave

Pet Perks & Product Discounts

Hybrid Schedule

Education Assistance Program

Job summary

Pet Food Experts (PFX) is seeking a Claims Processing Representative to investigate and resolve order discrepancies for retailers, vendors, and employees. You will handle credits and returns, ensuring accurate, timely processing while maintaining strong partner relations.

The role offers a hybrid schedule with 3 days in the office per week and a comprehensive benefits package designed to support professional growth and work–life balance.

Qualifications

• High School Diploma or equivalent required.
• Strong problem-solving and teamwork skills are essential.
• Excellent planning, multitasking and organizational abilities.
• Professional phone, email, and interpersonal etiquette.

Responsibilities

• Investigate and process order discrepancies for retailers, vendors, and employees.
• Facilitate resolution of discrepancies with internal and external partners.
• Research discrepancies with stakeholders to ensure accuracy and timeliness.
• Create, process, and close Return Goods Authorizations and invoice credits.
• Maintain thorough understanding of quality control initiatives and procedures.
• Share recalled product information with retailers as needed.
• Keep account notes up to date related to claims processing.
• Process consumer returns for retail and vendor partners.
• Support positive relationships through dedicated customer experience.

Skills

Problem solving

Teamwork

Communication

Organization

Multitasking

CRM experience

Data entry

Google Suite

Education

High School Diploma or equivalent

Tools

CRM platform

Google Suite

Excel

Job description

Pet Food Experts (PFX) is seeking a Claims Processing Representative to investigate and resolve order discrepancies for retailers, vendors, and employees. You will handle credits and returns, ensuring accurate, timely processing while maintaining strong partner relations.

The role offers a hybrid schedule with 3 days in the office per week and a comprehensive benefits package designed to support professional growth and work–life balance.