Hybrid Claims Processing Specialist

Pet Food Experts; Pawtucket (RI); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Full Benefits Package

Hybrid Schedule

Education Assistance

Pet Perks & Discounts

Parental Leave

Job summary

Pet Food Experts in the United States (Pawtucket, RI) is seeking a Claims Processing Representative to investigate and resolve order discrepancies for retailers, vendors, and employees. This role operates on a hybrid schedule (3 days in office per week) with hours 8:30 AM to 5:00 PM, Monday–Friday, and pays around $20 per hour.

You will handle returns, credits, and documentation, while maintaining quality standards and providing excellent customer service to partners and colleagues.

Qualifications

• High School Diploma or equivalent.
• Excellent planning, multitasking, and communication skills.
• Strong problem solving and teamwork experience.
• Proficient with Google Suite and Excel.
• Experience with data entry and CRM is a plus.

Responsibilities

• Quickly, efficiently, and accurately investigate and process order discrepancies for retailers, vendors, and Pet Food Experts employees.
• Facilitate the resolution of any reported discrepancies.
• Research and resolve discrepancies by working with internal and external stakeholders.
• Create, process, and close RGA’s (Return Goods Authorization) and Invoice credits.
• Maintain a thorough understanding of Quality Control Initiatives and follow established processes and procedures to investigate and resolve discrepancies.
• Share recalled product information as needed with retailers.
• Keep all account notes up to date as related to claims processing.
• Process Consumer returns for retail and vendor partners.
• Maximize positive relationships through a shared commitment to provide a world class customer experience.

Skills

Problem solving

Decision making

Teamwork

Planning

Multitasking

Communication

Organizational skills

Telephone etiquette

Email etiquette

Google Suite

Excel experience

Education

High School Diploma or equivalent

Tools

CRM platform

Job description

Pet Food Experts in the United States (Pawtucket, RI) is seeking a Claims Processing Representative to investigate and resolve order discrepancies for retailers, vendors, and employees. This role operates on a hybrid schedule (3 days in office per week) with hours 8:30 AM to 5:00 PM, Monday–Friday, and pays around $20 per hour.

You will handle returns, credits, and documentation, while maintaining quality standards and providing excellent customer service to partners and colleagues.