Customer Claims Processing Representative

Pet Food Experts; Pawtucket (RI); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Full Benefits Package

Paid Parental Leave

Pet Perks & Product Discounts

Hybrid Schedule

Education Assistance Program

Job summary

Pet Food Experts (PFX) is seeking a Claims Processing Representative to investigate and resolve order discrepancies for retailers, vendors, and employees. You will handle credits and returns, ensuring accurate, timely processing while maintaining strong partner relations.

The role offers a hybrid schedule with 3 days in the office per week and a comprehensive benefits package designed to support professional growth and work–life balance.

Qualifications

• High School Diploma or equivalent required.
• Strong problem-solving and teamwork skills are essential.
• Excellent planning, multitasking and organizational abilities.
• Professional phone, email, and interpersonal etiquette.

Responsibilities

• Investigate and process order discrepancies for retailers, vendors, and employees.
• Facilitate resolution of discrepancies with internal and external partners.
• Research discrepancies with stakeholders to ensure accuracy and timeliness.
• Create, process, and close Return Goods Authorizations and invoice credits.
• Maintain thorough understanding of quality control initiatives and procedures.
• Share recalled product information with retailers as needed.
• Keep account notes up to date related to claims processing.
• Process consumer returns for retail and vendor partners.
• Support positive relationships through dedicated customer experience.

Skills

Problem solving

Teamwork

Communication

Organization

Multitasking

CRM experience

Data entry

Google Suite

Education

High School Diploma or equivalent

Tools

CRM platform

Google Suite

Excel

Job description

Description

Join the Pack at Pet Food Experts!

With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation’s leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide.

At Pet Food Experts (PFX), we do more than distribute the best pet products—we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we’re stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry.

If you enjoy routine and familiarity in your day with a consistent work pace and strong attention to detail, this is the role for you. The ideal person for this role will produce high quality, precise work using established processes and procedures. The Claims Processing Representative will be responsible for accurately investigating claims, processing discrepancy credits, and interacting with business partners in a professional manner where the focus is on expedient and accurate completion of tasks.

Schedule: Monday-Friday, 8:30AM - 5:00PM. Hybrid Schedule, 3 days in office per week.

What You'll Do

• Quickly, efficiently, and accurately investigate and process order discrepancies for retailers, vendors, and Pet Food Experts employees
• Facilitate the resolution of any reported discrepancies
• Research and resolve discrepancies by working with internal and external stakeholders
• Create, process, and close RGA's (Return Goods Authorization) and Invoice credits
• Maintain a thorough understanding of Quality Control Initiatives and follow established processes and procedures to investigate and resolve discrepancies
• Share recalled product information as needed with retailers
• Keep all account notes up to date as related to claims processing
• Process Consumer returns for retail and vendor partners
• Maximize positive relationships through a shared commitment to provide a world class customer experience

What We're Looking For

• Demonstrate problem solving, decision-making, and teamwork experience.
• Work in an environment where individuals take accountability of impact to the company’s performance
• Excellent planning, multitasking, communication, and organizational skills
• Work both autonomously and in a collaborative environment
• Professional telephone, email, and interpersonal etiquette
• Computer proficiency, Google Suite, and Excel experience
• Strong focus on repeatable, high quality results
• High School Diploma or equivalent
• Prior data entry experience a plus
• Prior experience with a CRM platform a plus
• Prior industry product knowledge a plus

The Perks of Being Part of the PFX Pack!

We know that happy, supported employees make the best teammates- so we've got you covered with some seriously great benefits!

• Full Benefits Package - Medical, dental, and vision to keep you feeling your best.
• Paid Parental Leave - Supporting you in every stage of life- furry babies and human ones!
• Pet Perks & Product Discounts - Treat your pets like royalty with exclusive savings.
• Hybrid Schedule - The best of both worlds- flexibility to work from home and collaborate in the office.
• Education Assistance Program - Invest in yourself, and we'll help with the cost!

Pet Food Experts is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, citizenship, age, sex, gender identity, sexual orientation, marital status, disability, military status, or any protected characteristic.

All employment offers are contingent on passing a criminal background check.