Claims Process Improvement Consultant

MetLife; United States; On-site; USD 54,000 - 72,000; Full time

Job summary

MetLife’s Global Customer Service and Operations (GCSO) team emphasizes trust, empathy, and continuous improvement to support millions of customers worldwide. The Business Procedures Consultant documents and analyzes IDI Claims Support and Reinsurance Processing to ensure accurate, compliant outcomes and stronger operational consistency.

This role collaborates across Claims, Reinsurance, Finance, Technology, and Audit to implement procedural updates, mitigate risk, and drive process improvements

Qualifications

• Experience in insurance operations, claims, or reinsurance to support accurate procedure documentation and operational process improvements.
• Proficiency in Excel and productivity tools (Word, PowerPoint, SharePoint, Teams) to analyze information, create documentation, and support cross-functional collaboration.
• Strong analytical, documentation, attention to detail, and problem-solving skills to identify process gaps, assess risks, and recommend effective solutions.

Responsibilities

• Lead the analysis and documentation of IDI Claims and Reinsurance workflows to support accurate, compliant, and timely claim processing
• Create clear, consistent procedures and process documentation that align with contractual, regulatory, and control requirements
• Oversee process reviews to identify gaps, risks, inefficiencies, and opportunities for sustainable operational improvements
• Manage work across Claims, Reinsurance, Finance, Technology, and Audit stakeholders to resolve issues and support business priorities
• Develop recommendations and procedural updates that support system enhancements, operational changes, and risk mitigation efforts
• Coordinate cross-functional communication and follow-up to ensure process changes are implemented effectively and consistently

Skills

Analytical thinking

Documentation

Attention to detail

Problem-solving

Collaboration

Tools

Excel

Word

PowerPoint

SharePoint

Teams

Job description

MetLife’s Global Customer Service and Operations (GCSO) team emphasizes trust, empathy, and continuous improvement to support millions of customers worldwide. The Business Procedures Consultant documents and analyzes IDI Claims Support and Reinsurance Processing to ensure accurate, compliant outcomes and stronger operational consistency.

This role collaborates across Claims, Reinsurance, Finance, Technology, and Audit to implement procedural updates, mitigate risk, and drive process improvements